Kookie Dye
Knoxville,TN
Summary
Reliable and enthusiastic Patient Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offer clear understanding of registration and insurance processing while providing excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Admitting Representative
East Tennessee Children's Hospital
Knoxville, TN
10.2021 - Current
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and routed patients to appropriate locations within hospital for services
- Registered patients for labs, surgeries and radiology.
Patient Services Representative
University Physicians Associates
Knoxville, TN
10.2018 - 10.2021
- Assisted patients in filling out check-in and payment paperwork.
- Verified patient details and insurance coverage and collected co-pays.
- Used various computer systems to schedule appointments.
- Took copayments and compiled daily financial records.
Emergency Room Registration Clerk
East Tennessee Children's Hospital
Knoxville, TN
05.2007 - 09.2018
- Collected, organized and entered patient data, including insurance information, into medical systems.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science With Counseling Degree Focus - Counseling
Johnson University
Knoxville, TN05.1995
MMFT: Masters in Marriage And Family Therapy - Families
Johnson University
Knoxville, TN05.1998
Skills
- Several Years of Registration/Insurance processing
- Admitting Processes
- Multi-Line Telephone Systems
- Reliability and Dedication
- Calm and Effective Under Pressure
- Dedicated to employer
- Compassion with patients
- Caring and Empathetic
Timeline
Admitting Representative
East Tennessee Children's Hospital
10.2021 - Current
Patient Services Representative
University Physicians Associates
10.2018 - 10.2021
Emergency Room Registration Clerk
East Tennessee Children's Hospital
05.2007 - 09.2018
Bachelor of Science With Counseling Degree Focus - Counseling
Johnson University
MMFT: Masters in Marriage And Family Therapy - Families
Johnson University