LaKenya Kopf

At Kopf Consulting, I provide Virtual Tech Assistance to entrepreneurs and small businesses, helping manage the systems, tools, workflows, and automations that support their businesses behind the scenes.

I specialize in CRM and email marketing systems, including platforms such as Keap, Mailchimp, GoHighLevel, Kit, ActiveCampaign, Ontraport, and many others.

• Build and manage email marketing automations, campaigns, forms, funnels, landing pages, and client workflows.
• Connect systems using Zapier and other integrations to reduce manual processes and keep information moving between platforms.
• Set up and improve client onboarding, lead management, scheduling, and other business processes.
  Provide WordPress and Squarespace website support, maintenance, troubleshooting, migrations, and implementation.
• Step into existing systems to troubleshoot problems, make improvements, or learn more niche platforms already being used within a client's business.
• Provide both project-based implementation and ongoing technical support based on the needs of the business.

• Deliver complete technical support while effectively working at a remote location, utilize MS Office suite to execute projects, as well as produce landing pages, forms, campaigns, and maintain client database in Ontraport and Infusionsoft.
• Generated funnels, sales pages, squeeze pages, landing pages, and opt-in pages in Clickfunnels and LeadPages.
• Formulated communications and broadcast in Aweber, Constant Contact, Mail Chimp, and Get Response.
• Designed newsletter formatting and automation creation in Active Campaign.
• Integrated with clients via online project management tools such as Basecamp, Asana or Teamwork also formatted and processed client contracts for new customers.

• Successfully designed and implemented book-launch marketing campaign for a new author.
• Solicited upcoming events via Meetup and social media outlets.
• Maintain and optimized YouTube and iTunes for podcasts and WordPress for blog posts.
• Distributed new note availability to potential investors, as well as automated investor onboarding while integrated three systems to minimize overhead and maximize efficiency.

• Organized, configured, and deployed group policy settings for workstations.
• Maintained phone (Trixbox) and security system.
• Monitored server for updates and daily backup reports for errors.
• Instructed users on Window basics and office software.

• Ordered tests, corresponded, and created welcome packets and badges for students.
• Directed daily events, coordinated transportation, and assisted Manager of Events with all needs and request.
• Meets the client to ascertain their needs.
• Develop event program and timeline and get it approved by the client.

• Offered technical support as Virtual Assistant, maintained client accounts and completed various request including:
• Setting up campaigns and broadcast and client maintenance in InfusionSoft
• Creating LeadPages, launching campaigns and webinars using Instant Teleseminar
• Arranging interactive social media post for accounts such as LinkedIn, Twitter, Facebook, and Google+ within the individual programs or by using a third party software such as Hootsuite
• Managing travel arrangements, customer service, troubleshooting, technical support, video editing, audio editing, creating graphic banners or post in Canva, and website maintenance for WordPress sites.

• Prepared new Mortgage Backed Securities collateral and issued to the collateral database.
• Met external reporting deadlines ahead of schedule.
• Researched and responded to external reporting inquiries and support business groups within Securities Project Group.
• Ensured data integrity of issuance information throughout the processing cycle.
• Review irregularity reports and resolve the matter appropriately.