Kordillia Thompson
Port Gibson,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSRII
Maximus Federal
05.2022 - 10.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Collaborated with management to develop strategies for enhancing overall customer experience. - Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
CSRI
Maximus Federal
10.2020 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
ASM
Family Dollar
10.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
CSR
Family Dollar
09.2020 - 04.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Biomedical Sciences
The University of Southern Mississippi
Hattiesburg, MS12.2024
Associate of Arts -
Hinds Community College
Raymond, MS05.2019
Skills
- CPR/First Aid
- Phlebotomy certified
- BLS
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Internship
Mississippi Inbre Research Scholar Internship, 06/19
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Timeline
CSRII
Maximus Federal
05.2022 - 10.2024
ASM
Family Dollar
10.2021 - 03.2022
CSRI
Maximus Federal
10.2020 - 05.2022
CSR
Family Dollar
09.2020 - 04.2021
Associate of Arts -
Hinds Community College
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Bachelor of Science - Biomedical Sciences
The University of Southern Mississippi
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