LISA LORENA TORRES
Merced,TX
Summary
Dynamic professional with a friendly, positive attitude and proven expertise in customer service at Senture. Adept at problem-solving and effective communication, I successfully managed customer inquiries, enhancing satisfaction and fostering team collaboration. Skilled in document editing and organization, I consistently delivered quality results while adapting to fast-paced environments and write clear, persuasive, and articulate proposal sections. I conduct research, write, and organize information in a professional and credible manner. As well as prioritizing responsibilities to meet deadlines
Overview
18
18
years of professional experience
Work History
CSRII
Senture
McAllen, TX
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Be a part of a supportive team of writers who share knowledge and expertise to ensure quality and consistency
- Managed customer inquiries and complaints via email, ensuring prompt and effective resolution
- Edit written documents in a professional and credible manner.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Owner
Angels Monuments
Mercedes, TX
02.2008 - Current
- Manage day-to-day business operations such as sales, and managing payments.
- Write documents; reports that help with business development.
- Edit written documents in a professional and credible manner
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded business into new markets, cond
Speech Language Pathologist
Niskers
Harlingen, TX
05.2015 - 10.2022
- Conducted thorough evaluations of cognitive-linguistic skills, enabling targeted treatments and measurable progress tracking.
- Mentored graduate students during clinical placements, providing guidance on evidence-based practice, ethical considerations, and professional growth opportunities.
- Contributed to the development of departmental policies, procedures, and quality improvement initiatives through active participation in staff meetings and committees.
- Developed and executed data-driven treatment plans, effectively addressing individual patient goals.
- Maintained accurate records of patients'' progress while adhering to HIPAA regulations, supporting ongoing assessment and intervention adjustments as needed.
- Utilized evidence-based practices to provide the most effective therapy techniques for each patient''s unique situation.
- Collaborated with multidisciplinary teams for comprehensive patient care and treatment planning.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
- Designed engaging group therapy activities that fostered peer interaction and enhanced social communication skills among participants.
Speech-Language Pathologist
Mercy Rehab
Harlingen, TX
03.2012 - 05.2015
- Conducted thorough evaluations of cognitive-linguistic skills, enabling targeted treatments and measurable progress tracking.
- Mentored graduate students during clinical placements, providing guidance on evidence-based practice, ethical considerations, and professional growth opportunities.
- Contributed to the development of departmental policies, procedures, and quality improvement initiatives through active participation in staff meetings and committees.
- Developed and executed data-driven treatment plans, effectively addressing individual patient goals.
- Maintained accurate records of patients'' progress while adhering to HIPAA regulations, supporting ongoing assessment and intervention adjustments as needed.
- Utilized evidence-based practices to provide the most effective therapy techniques for each patient''s unique situation.
- Collaborated with multidisciplinary teams for comprehensive patient care and treatment planning.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
- Designed engaging group therapy activities that fostered peer interaction and enhanced social communication skills among participants.
Speech-Language Pathologist
Kids Korner Pediatric Rehab
Mercedes, TX
05.2007 - 03.2012
- Manage day-to-day business operations such as sales, and managing payments.
- Write documents; reports that help with business development.
- Edit written documents in a professional and credible manner
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded business into new markets, cond
Education
Communication's - Communications
South Texas College
McAllen, TXMaster’s Communications And Behavioral - Communication Disorders
University of Texas Pan American
Edinburg, TX05.2015
Bachelor Of Communications - Communications
University of Texas Pan American
Edinburg, TX05.2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Computer skills
- Problem resolution
- Organization and time management
- Active listening
- Multitasking Abilities
- Attention to detail
Timeline
CSRII
Senture
10.2022 - Current
Speech Language Pathologist
Niskers
05.2015 - 10.2022
Speech-Language Pathologist
Mercy Rehab
03.2012 - 05.2015
Owner
Angels Monuments
02.2008 - Current
Speech-Language Pathologist
Kids Korner Pediatric Rehab
05.2007 - 03.2012
Communication's - Communications
South Texas College
Master’s Communications And Behavioral - Communication Disorders
University of Texas Pan American
Bachelor Of Communications - Communications
University of Texas Pan American