Summary
Overview
Work History
Education
Skills
Timeline
Generic

BETH SEYMOUR

Worcester,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

32
32
years of professional experience

Work History

CSRII

COMMONWEALTH OF MASSACHUSETTS MASS RMV
Worcester, MA
07.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • closed the clerks sweeps and end of the day totals and balanced the deposit to go to the bank
  • scanned all the clerks checks and balanced them with the bank

Customer Sales Representative

COMMONWEALTH OF MASSACHUSETTS MASS DOT
WORCESTER , MA
10.2019 - Current
  • Assisted customers checking in with appointments ,filling out applications and with any questions they may have
  • Looking over customers paperwork and advising them if they needed any additional paperwork and how to get it
  • processed customers payments for licenses ,mass id ,registrations or suspensions

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Office Manager

Herb Chambers Ford
Westborough, MA
10.2003 - 01.2019
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.

Evr Clerk/Head Cashier

Duddie Ford
Westborough, MA
10.2000 - 11.2003
  • sending contracts to financial institution to get funded with th appropriate paperwork
  • setting up the paperwork to register the vehicle for the customer
  • report the vehicle sold in nmvtis
  • then register the vehicle for the customer
  • collect any payments due
  • Organized and maintained filing systems for confidential documents.

Cashier

Diamond Chevrolet
Worcester, MA
04.1992 - 07.1999
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Auburn High School
Auburn, MA
05-1985

Skills

  • Team building
  • Data Entry
  • Maintenance & Repair
  • Task Prioritization

Timeline

CSRII

COMMONWEALTH OF MASSACHUSETTS MASS RMV
07.2023 - Current

Customer Sales Representative

COMMONWEALTH OF MASSACHUSETTS MASS DOT
10.2019 - Current

Office Manager

Herb Chambers Ford
10.2003 - 01.2019

Evr Clerk/Head Cashier

Duddie Ford
10.2000 - 11.2003

Cashier

Diamond Chevrolet
04.1992 - 07.1999

High School Diploma -

Auburn High School

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BETH SEYMOUR