Korge Gonzalez
Las Vegas,NV
Summary
Proficient installer offering several years of experience focused on customer satisfaction. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing and repairing issues and installing new systems. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Installer
Sunburst Chemicals
Las Vegas, NV
03.2019 - 11.2024
- Installed and repaired a variety of window coverings, including wood, faux wood, aluminum, vertical, roman shades and roller shades.
- Received orders from customers regarding specific requirements for their windows coverings such as size, material type and color selection.
- Cut materials according to specifications using power saws or other cutting tools.
- Tested newly installed products for functionality prior to delivering them to customers.
Customer Service Sales Clerk
Home Depot
Las Vegas, NV
06.2014 - 02.2019
- Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
- Provided information about warranties, manufacturing specifications and usage instructions.
- Maintained a clean and organized sales floor to ensure customer satisfaction.
- Assisted in inventory management by restocking shelves as needed.
- Assisted other departments when necessary to ensure smooth operations of the store.
- Provided excellent customer service by engaging in friendly conversations with patrons.
Blind Installer
3 Day Blinds
Las Vegas, NV
09.2007 - 01.2014
- Performed detailed measurements and calculations to ensure proper installation of blinds.
- Adjusted blinds to ensure proper fit within the window frame.
- Identified and resolved any issues with existing or new installations.
- Maintained records of all jobs completed in order to track progress and keep accurate records.
- Ensured that all safety regulations were followed during installation process.
- Received orders from customers regarding specific requirements for their windows coverings such as size, material type and color selection.
- Cut materials according to specifications using power saws or other cutting tools.
- Repaired broken mechanisms by removing old parts and replacing them with new ones.
- Attached mounting brackets onto wall surfaces for secure installations.
- Tested newly installed products for functionality prior to delivering them to customers.
- Worked closely with vendors in order to obtain necessary supplies needed for each job.
- Communicated effectively with clients regarding project timelines and expectations.
Education
Associate of Engineering -
University of San Carlos
Guatemala09-1995
High School Diploma -
Dickinson Highschool
Texas10-1971
Skills
- Worksite preparation
- Taking precise measurements
- Welding skills
- Permit coordination
- System repairs
- Following safety practices
- Strong interpersonal skills
- Interpretation support
- Troubleshooting and diagnostics
- Installation expertise
- Maintenance and repair reporting
Languages
Spanish
Professional
English
Professional
Timeline
Installer
Sunburst Chemicals
03.2019 - 11.2024
Customer Service Sales Clerk
Home Depot
06.2014 - 02.2019
Blind Installer
3 Day Blinds
09.2007 - 01.2014
Associate of Engineering -
University of San Carlos
High School Diploma -
Dickinson Highschool
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