Gardening photography camping
Kori Congos
Cleveland,OH
Summary
Dynamic customer service professional with a proven track record at Charter Communications, excelling in problem-solving and quality assurance. Recognized for fostering strong client relationships and consistently exceeding service standards. Skilled in inventory control and effective communication, driving operational success and enhancing customer satisfaction through dedicated support.
Overview
19
19
years of professional experience
Work History
Customer Service / Auto Sales /Sales Operations Manager
Independent Auto Brokers
03.2010 - 10.2023
- Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
- Fostered a safe working environment by implementing safety protocols and conducting routine inspections of workspaces and equipment.
- Conducted regular quality checks on completed jobs, insuring customer expectations were met or exceeded consistently.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
Customer Care Representative
Charter Communications
04.2005 - 09.2010
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Applied Science - Social Work
Ohio State University
Columbus, OhioSkills
- Professional and courteous with reliability and consistancy
- Multitasking skills, time management and attention to details
- Excellent communicator with problem solving aptitude and conflict resolution
- Business administration, clerical support and computer skills
- Adaptability in dynamic environments
- Positive attitude and generous support for team
- Independent and critical thinking capability
- Manual dexterity with physical endurance
- Inventory control and quality assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Customer Service / Auto Sales /Sales Operations Manager
Independent Auto Brokers
03.2010 - 10.2023
Customer Care Representative
Charter Communications
04.2005 - 09.2010
Associate of Applied Science - Social Work
Ohio State University