Kori Grant
Greenacres
Summary
Strategic and solutions-driven administrative leader with 10+ years of experience driving organizational effectiveness, operational efficiency, and high-impact administrative programs. Proven ability to lead cross-functional teams, streamline workflows, manage multimillion-dollar budgets, oversee compliance and accreditation processes, and improve business operations through data-driven decision making. Recognized for exceptional communication, analytical thinking, process optimization, and the ability to build partnerships across departments, agencies, and community organizations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant to the Fire Chief
City of Boynton Beach
10.2023 - Current
- Lead administrative and operational functions supporting executive leadership, including budgeting, performance tracking, compliance oversight, and strategic initiatives. Direct and supervise all civilian administrative staff, ensuring alignment with departmental and citywide goals.
- Manage annual operating budget processes, expenditure tracking, and long-term financial planning.
- Oversee contracts, procurement activities, bid development, and interagency agreements.
- Lead accreditation and compliance documentation, ensuring adherence to industry standards and continuous improvement metrics.
- Conduct research, data analysis, and trend evaluation to support executive decision making.
- Develop and refine administrative workflows to enhance efficiency, accuracy, and staff engagement.
- Provide executive-level correspondence, reporting, presentation development, and project coordination.
- Support emergency management planning, EOC administrative operations, and interdepartmental coordination.
Special Projects Coordinator
City of Boynton Beach
04.2022 - 10.2023
- Managed data analysis, special projects, reports, and administrative initiatives aimed at improving operational efficiency and service delivery.
- Analyzed operational data, prepared statistical reports, identified trends, and recommended improvements.
- Led project implementation, documentation, and administrative oversight of department programs.
- Created reports, proposals, organizational documents, budgets, and performance evaluations.
- Managed partnerships with community organizations, schools, chambers, and civic groups.
- Redesigned a department youth program into a multi-tiered model, including establishing a college partnership.
- Delivered presentations at conferences and interdepartmental meetings.
EMS Billing Supervisor / Revenue Cycle Manager
City of Boynton Beach
10.2020 - 04.2022
- Directed billing operations, revenue cycle processes, audits, and compliance requirements. Supervised staff and led initiatives that significantly increased department revenue.
- Increased annual revenue from $1.7M to over $2.6M through improved processes and identification of missed billing opportunities.
- Oversaw insurance claim processing, coding accuracy, documentation requirements, and payer compliance.
- Managed accounts receivable, delinquent accounts, and financial reporting.
- Ensured regulatory compliance including Medicare, Medicaid, and HIPAA guidelines.
- Coordinated responses to denials and conducted root-cause analysis to reduce recurring errors.
EMS Billing Specialist I (Revenue Cycle Specialist)
City of Boynton Beach
10.2018 - 10.2020
- Processed high-volume insurance remittances, patient bills, and financial adjustments with accuracy.
- Verified insurance benefits, coordinated with hospitals, and resolved discrepancies.
- Ensured precise documentation, payer compliance, and patient correspondence.
Front Desk Coordinator
Spine Institute of South Florida
04.2018 - 09.2018
- Provided customer service, scheduled appointments, processed payments, and maintained accurate medical records.
- Coordinated provider schedules, referrals, and insurance authorizations.
Medical Scheduler
Boca Raton Regional Hospital
11.2013 - 04.2017
- Scheduled diagnostic and surgical procedures, obtaining all demographic and insurance information.
- Maintained the highest accuracy and call-time performance in the department for six consecutive months.
Patient Access Representative
West Boca Medical Center
12.2012 - 11.2013
Front End Supervisor
Sam’s Club
11.2008 - 12.2012
Education
High School Diploma -
Survivors Charter School
Master of Business Administration -
Florida Atlantic University
05.2026
Bachelor of Science - Organizational Leadership
Palm Beach Atlantic University
Skills
- Administrative Leadership
- Operations Management
- Budgeting & Financial Oversight
- Compliance & Accreditation
- Records & Data Management
- Process Improvement
- Program Development
- Strategic Planning
- Reporting & Analytics
- Contract & Procurement Oversight
- Customer Service Leadership
- Stakeholder & Community Engagement
- Quality Assurance
- Revenue Cycle Management
- Team Supervision
- Performance Measurement
- Documentation & Policy Development
- Project Coordination
- Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), Laserfiche, Adobe, CAD Systems, CRM Tools, GovQA, Central Square, NeoGov, HTML, FireWorks
- Exceptional communication and executive support capability
- Strong analytical and problem-solving skills
- Ability to develop policies, systems, and workflows
- Proven success leading administrative teams and complex projects
- Demonstrated skill improving revenue, processes, and efficiency
Certification
- Grant Writing and Grant Management
- CPSE Accreditation and Quality Improvement
- Certified Ambulance Coder (CAC), 2019–Present
- IS-100 & IS-800 (Emergency Management Administration)
- Additional compliance, analytics, and accreditation training available upon request
Timeline
Assistant to the Fire Chief
City of Boynton Beach
10.2023 - Current
Special Projects Coordinator
City of Boynton Beach
04.2022 - 10.2023
EMS Billing Supervisor / Revenue Cycle Manager
City of Boynton Beach
10.2020 - 04.2022
EMS Billing Specialist I (Revenue Cycle Specialist)
City of Boynton Beach
10.2018 - 10.2020
Front Desk Coordinator
Spine Institute of South Florida
04.2018 - 09.2018
Medical Scheduler
Boca Raton Regional Hospital
11.2013 - 04.2017
Patient Access Representative
West Boca Medical Center
12.2012 - 11.2013
Front End Supervisor
Sam’s Club
11.2008 - 12.2012
High School Diploma -
Survivors Charter School
Master of Business Administration -
Florida Atlantic University
Bachelor of Science - Organizational Leadership
Palm Beach Atlantic University