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Kori Luna
Omaha,NE
Summary
Dynamic professional with over 20 years of experience in customer service and hospitality, demonstrating exceptional analytical, communication, and teamwork skills. Proven track record of quickly adapting to new environments while driving team success and enhancing operational efficiency. Committed to fostering a positive atmosphere and dedicated to continuous learning and professional development. Prepared to leverage extensive expertise to contribute effectively in a collaborative setting.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
Bella Luna Well Spa
10.2024 - Current
- -Lead marketing campaigns and cold calling for prospective new buyers
- -Handle accounts $3-$5 million annually
- -Built out policies & procedures
- -Manage business operations including inventory, prescription orders financials, tax reporting, etc.
Operations Manager
Emergency Dental
01.2016 - 09.2024
- -Coordinated daily operations, managing a team of 10
- -Managed accounts receivable and payable to ensuring accuracy in all financial transactions
- -Collaborated with leadership on new strategies to increase team performance
- -Managed vendor relations and inventory, leading to a 10% cost savings on dental supplies
- Implemented inventory management systems, improving accuracy in supply tracking and ordering.
- Streamlined patient scheduling processes to enhance operational efficiency and reduce wait times.
Co-owner & President
Midwest Dental Assisting School
01.2009 - 01.2016
- -Primary recruiter for students to enroll across five states
- -Developed & led curriculum/seminars for career and professional development
- -Built business relationships with dental offices to host clinicals for students both in person & virtually
- -Partnered with Creighton School of Dentistry as a continuing education instructor
Territory Sales Lead
Toll Brother’s New Sales
03.2007 - 01.2009
- -Assisted families in choosing their new homes
- -Exceeded monthly and annual quotas YoY
- -Rookie of the Year 2007
- -Improved client retention with outstanding customer service and support
Education
Bachelors of Science - Business Management
Bellevue University
Skills
- Content marketing
- Strong customer support skills
- Client service efficiency
- Commitment to service quality
- Client relations management
- Teamwork and collaboration
- Client engagement
- Customer retention
- Relationship building
Certification
CPR instructor
Interests
Timeline
Owner
Bella Luna Well Spa
10.2024 - Current
Operations Manager
Emergency Dental
01.2016 - 09.2024
Co-owner & President
Midwest Dental Assisting School
01.2009 - 01.2016
Territory Sales Lead
Toll Brother’s New Sales
03.2007 - 01.2009
Bachelors of Science - Business Management
Bellevue University
AWARDS
Rookie of the Year, Toll Brother’s corporation