Kori Peterson
Granite Falls,WA
Summary
Dynamic Service Advisor at Will's Auto & Truck Repair, recognized for exceptional customer satisfaction and account management. Leveraged strong attention to detail and effective multitasking to resolve inquiries and enhance service standards. Developed empathetic client relationships, contributing to a reputation for exceeding service goals and maintaining high-quality support.
Overview
18
18
years of professional experience
Work History
Service Advisor
Will's Auto & Truck Repair
03.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Logged work orders and change orders into database to track job status.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Completed repair, labor, parts purchasing and usage documentation promptly.
Childcare Provider
Self Employed
10.2014 - 03.2021
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Certified Nursing Assistant
Rencency Care Center
03.2007 - 09.2014
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in long term care living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
Medical Assistant - Medical
Everest College
Everett, WA01-2009
Skills
- Bill preparation
- Price quoting
- Multitasking and organization
- Strong work ethic
- Account management
- Attention to detail
- Data entry
- Cost estimation
Timeline
Service Advisor
Will's Auto & Truck Repair
03.2021 - Current
Childcare Provider
Self Employed
10.2014 - 03.2021
Certified Nursing Assistant
Rencency Care Center
03.2007 - 09.2014
Medical Assistant - Medical
Everest College
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