Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Hobbies and Interests
Church
Timeline
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Kori Tims

North Hollywood,California

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
03.2023 - Current
  • Provides friendly service to and maintains positive relationships with all internal and external customers
  • Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsibilities include greeting and handling customers in a polite and friendly manner
  • Handles credit cards, travel vouchers and coupons as forms of payment for tickets.

Front Desk Receptionist

AC Hotel
05.2021 - Current
  • Guests are greeted and welcomed upon arrival
  • Guests are handled both courteously and professionally
  • If applicable, acknowledge reward memberships
  • Welcome and farewell procedures are completed with every guest
  • Verification of proper identification, input of personal information, and credit are established
  • Accurate posting of charges and payments
  • Components of rate schedules and packages are delivered.

Administrative Assistant

Kedren Community Health Center
08.2022 - 03.2023
  • Provides administrative assistant support to the Program Director, which includes: preparing correspondence and reports, data entry, timekeeping, answering incoming calls, distributing mail, faxing, photocopying etc
  • May provide lead oversight for one (1) or more Administrative Services departments and/or functions.

Administrative Assistant

AMI Expeditionary Healthcare
12.2021 - 06.2022
  • Verifies patient identification
  • Verifies consent form is signed
  • Checks in patients in uVax
  • Creates new registrations in uVax for candidates
  • Ensures screening questions are complete and diverts flagged patients to the screening nurse.

Education

Bachelor of Arts -

Arkansas State University
Jonesboro, AR
12.2018

Associate of Arts - Liberal Arts

West Hills Community College
Coalinga, CA
05.2016

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience

Volunteer Experience

  • Depaul USA, Homeless service organization whose mission is to end homelessness.
  • Greater Christ Temple Pentecostal Church Summer Lunch Program, Tutoring children, providing food and helping students understand how important it is to finish school and to follow their goals.
  • Ronald McDonald, Provides essential services that strengthen families and promote healing when children need healthcare.
  • TreePeopleLa, Restoring plants and caring for trees, harvest the rain, and renew depleted landscapes.

References

  • Jerry Warren, (501) 744-9082
  • Carol Warren, (501) 590-2273

Hobbies and Interests

  • Volunteering
  • Attending church
  • Creating vision boards with my goals and aspirations
  • Working out in the gym

Church

Jacob’s Ladder Community Fellowship Apostolic Church

Timeline

Customer Service Agent

Southwest Airlines
03.2023 - Current

Administrative Assistant

Kedren Community Health Center
08.2022 - 03.2023

Administrative Assistant

AMI Expeditionary Healthcare
12.2021 - 06.2022

Front Desk Receptionist

AC Hotel
05.2021 - Current

Bachelor of Arts -

Arkansas State University

Associate of Arts - Liberal Arts

West Hills Community College
Kori Tims