Kori Wright
Marion
Summary
Dynamic professional with extensive experience enhancing customer satisfaction through expert customer service and efficient problem resolution. Skilled in data entry and critical thinking, I excel in high-pressure environments, significantly improving team performance and operational efficiency. Demonstrated leadership in mentoring staff and streamlining processes for optimal service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GVEC
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Feed Cashier/Buyer's Assistant
D&D Texas Outfitters
05.2019 - 06.2023
- Assisted with training and mentoring new team members.
- Developed strong customer relationships to support satisfaction and loyalty.
- Built and maintained positive working relationships with co-workers.
- Conducted cost analyses to help determine optimal buying practices.
- Prepared, maintained and review purchasing files, reports, and price lists.
- Determined if inventory quantities were sufficient for needs, ordering more materials when necessary.
- Prepared purchase orders and sent copies to suppliers and to departments originating requests.
Assistant Girls Varsity Basketball Coach
Lifegate Christian School
11.2022 - 02.2023
- Promoted good sportsmanship with competing teams on- and off-field.
- Monitored athletes during events and practice to quickly identify injuries.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Sales Associate/Assistant Manager
Hibbett Sports
07.2021 - 03.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Kinesiology
Texas Lutheran University
Seguin, TX05.2023
Skills
- Customer Service
- Data Entry
- Call Management
- Computer Proficiency
- Money handling abilities
- Microsoft Outlook
- Critical Thinking
- Complaint resolution
Timeline
Customer Service Representative
GVEC
06.2023 - Current
Assistant Girls Varsity Basketball Coach
Lifegate Christian School
11.2022 - 02.2023
Sales Associate/Assistant Manager
Hibbett Sports
07.2021 - 03.2022
Feed Cashier/Buyer's Assistant
D&D Texas Outfitters
05.2019 - 06.2023
Bachelor of Science - Kinesiology
Texas Lutheran University
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