Korin Brown
Stafford,VA
Summary
Dynamic professional with extensive experience in customer service and relationship building, notably at River Run Dental Spa. Proven ability to enhance patient satisfaction through effective communication and adaptive problem-solving. Skilled in administrative support and detail-oriented tasks, consistently driving operational efficiency and fostering a welcoming environment.
Overview
8
8
years of professional experience
Work History
Concierge
River Run Dental Spa
09.2024 - Current
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Assistant Manager
Bath and Body Works
08.2019 - 09.2024
- Ensure sales team compliance with company standards and protocols
- Develop and execute strategies to boost sales
- Oversee daily operations on the sales floor for peak efficiency
- Align staffing with sales forecasts for optimal resource utilization
- Inspire team performance through clear goals and motivational incentives
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Exceptional Education Assistant
Seven Pines Elementary
08.2021 - 08.2021
- Supported student learning objectives through personalized and small group assistance
- Provided support to students with special needs. Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
Autism Paraprofessional
Widewater Elementary
03.2019 - 08.2021
- Guided independent study, enrichment and remedial work assigned by teacher
- Assisted in special strategies for reinforcing material or skills based on sympathetic understanding of individual student's needs, interests, and abilities
- Tailored lesson plans for students with emotional and cognitive disabilities Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
Mental Health Counselor
Rivermont School
04.2017 - 03.2019
- Closely supervised, supported, and educated students in the Autism program. Implemented BIPs and IEPs closely to teach social skills and further education while keeping students safe
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans
- Documented services and response to different situations/behaviors while maintaining a safe space
Education
Germanna Community College
Fredericksburg 12-2019
Certificate - Medical Assistant
Everest
Woodbridge 06-2018
Brooke Point High School
Stafford06-2012
Skills
- Communication
- Adaptive & Flexible
- Customer Service
- Detail-Orientated
- Independent Problem Solving
- Relationship Building
- Critical Thinking
- Computer Efficiency
- Front desk support
- Multitasking and organization
- Administrative support
Timeline
Concierge
River Run Dental Spa
09.2024 - Current
Exceptional Education Assistant
Seven Pines Elementary
08.2021 - 08.2021
Assistant Manager
Bath and Body Works
08.2019 - 09.2024
Autism Paraprofessional
Widewater Elementary
03.2019 - 08.2021
Mental Health Counselor
Rivermont School
04.2017 - 03.2019
Germanna Community College
Certificate - Medical Assistant
Everest
Brooke Point High School
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