Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Korin Faillace

Parsippany,NJ

Summary

Highly Organized and driven Certified Medical Assistant with two years of experience focused in dermatology. A team oriented leader who thrives in fast paced environments offering extensive patient care. Always seeking to expand knowledge and establish an organized and pleasant patient experience. Dedicated to delivering consistent and specialized assistance to each physicians particular needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Dermatology & Skincare Arts
Parsippany, NJ
01.2022 - Current
  • Prepare exam rooms for patients by cleaning surfaces, restocking supplies, and setting up for procedures.
  • Measure vital signs and take medical histories to prepare patients for examination.
  • Document diagnoses and send prescriptions as provider examines patient.
  • Assist in surgical procedures including skin cancer, cyst, and lipoma excisions and cutting sutures during these procedures.
  • Perform wound care and suture removal.
  • Educate patients about medications, procedures, and physician's instructions.
  • Offer pre and post procedure information via text message and/or physical handouts.
  • Prep patients and assist Physician in performing cosmetic procedures.
  • Inform patients of biopsy results, educate as needed, and set up appropriate follow up appointments.
  • Refer patients for Mohs surgery.
  • Perform administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Offer a friendly and organized patient check in experience at the front desk.
  • Respond to patient callbacks, complete refill requests, and book follow up appointments.
  • Manage inventory of medical supplies ensuring adequate stock levels are maintained.
  • Process all ordering for medical supplies and lab equipment needed to operate day to day.
  • Prepare specimens for laboratory pick up and document in biopsy log.
  • Clean and maintain medical equipment following procedures using the autoclave.
  • Train new employees on EMR system.
  • Complete yearly MIPs reporting as well as the office security risk analysis.

Tier 2 Technical Support Specialist

Enablx
Randolph, NJ
01.2019 - 05.2020
  • Offered over the phone technical support for a high volume call center.
  • Delivered the best outcome for escalated situations in supervisor and customer care calls.
  • Interviewed and assisted throughout the hiring process.
  • Trained incoming employees using a self-made extensive training program.
  • Took lead on daily operations including opening and closing the building.
  • Maintained service levels for over twenty queues.
  • Provided excellent customer service and effective solutions in a timely manner.
  • Determined manufacturing defects of products and followed through on warranty and/or out of warranty resolutions.
  • Submitted approved part orders and dispatched technicians for an on-site diagnose and repair solution.
  • Assisted on a pilot project alongside Rheem Manufacturing to launch a new leasing program.

Party/Group Supervisor

The Funplex Amusement Center
East Hanover, NJ
08.2010 - 08.2018
  • Supervised employees to ensure positive guest experience.
  • Hired, trained, and evaluated employees.
  • Took lead on coordinating and overseeing overnight project graduation events.
  • Interacted with guests, children, and corporations on a daily basis.
  • Answered phones, filed paperwork, and updated databases.
  • Booked events including birthday parties, group outings, and corporate team building events.
  • Completed daily checklist, office tasks, as well as specially assigned manager tasks.
  • Informed new customers of details and procedures prior to booking.
  • Followed up on possible event leads and conducted satisfaction follow up calls after each event.
  • Assisted with event set up and created decor teams for higher scale events.
  • Coordinated and set up catering for events.
  • Sent and received invoices and collected payments.
  • Worked with purchase orders and followed through on collecting checks.

Education

Associate of Arts - Business Administration

County College of Morris
Randolph Township, NJ
05-2016

Associate of Science - Nursing

County College of Morris
Randolph Township, NJ

Skills

  • Customer service
  • Leadership
  • Vital signs
  • Inventory and Supply Management
  • HIPAA Compliance
  • Medical Terminology and scribing
  • Phlebotomy
  • Suture removal
  • Cash handling
  • Patient education
  • Computer and technologically savvy
  • Teamwork and collaboration

Certification

  • Certified Medical Assistant-National Healthcare Association
  • Certified Phlebotomy Technician-National Healthcare Association
  • BLS Certified-American Heart Association

Timeline

Certified Medical Assistant

Dermatology & Skincare Arts
01.2022 - Current

Tier 2 Technical Support Specialist

Enablx
01.2019 - 05.2020

Party/Group Supervisor

The Funplex Amusement Center
08.2010 - 08.2018

Associate of Arts - Business Administration

County College of Morris

Associate of Science - Nursing

County College of Morris

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Korin Faillace