Korina Hinzman
WATERFORD,MI
Summary
Customer-focused Skincare Specialist with expertise in dermatology and a commitment to matching clients with suitable products and services. Builds strong relationships and effectively communicates product benefits. Highly organized with strong time management skills, thriving in fast-paced retail and medical environments. Quick learner dedicated to exceeding goals and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Clarkston Dermatology
Clarkston, MI
03.2024 - Current
- Assisted in front desk operations, providing exceptional customer service to patients and visitors.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verification processes, ensuring accurate patient coverage information.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Trained new staff on office procedures and software systems to improve team performance.
- Led initiatives to improve patient check-in procedures, enhancing overall patient experience.
- Monitored inventory levels of medical supplies, ensuring adequate stock for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Speaking with other practices and or providers to ensure patient care was handled correctly and effectively.
Cosmetic Consultant
Caudill Dermatology
Clarkston, MI
04.2023 - 03.2024
- Conducted thorough skin assessments to recommend appropriate cosmetic solutions.
- Advised clients on skincare products tailored to individual needs and skin types.
- Developed and maintained strong client relationships through personalized consultations.
- Trained new staff on product knowledge and customer service best practices.
- Scheduled patients on their needs for certain cosmetic procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Dermatology Sales Representative
Legacy Dermatology
Keego Harbor, MI
04.2021 - 03.2023
- Conducted product presentations and demonstrations to educate healthcare professionals on dermatological solutions.
- Developed strong relationships with dermatologists to drive product awareness and enhance brand loyalty.
- Collaborated with marketing team to create tailored promotional materials for targeted client segments.
- Analyzed market trends and competitor activity to refine sales strategies and improve outreach efforts.
- Managed territory effectively, ensuring consistent communication with clients and timely follow-ups on inquiries.
- Implemented feedback mechanisms to gather insights from clients, facilitating continuous improvement in service delivery.
- Managed extensive territory, scheduling appointments and efficiently utilizing time to maximize sales opportunities.
- Built strong relationships with existing customers, resulting in repeat business and increased sales figures.
- Achieved consistent sales growth by proactively seeking out new prospects and expanding customer base.
- Conducted comprehensive market research to identify new business opportunities within the dermatology field.
- Organized product demonstrations at seminars and trade shows, generating leads and increasing brand awareness.
- Utilized excellent communication skills for persuasive presentations that highlighted key selling points of dermatology products.
- Established a reputation as a trusted advisor among healthcare professionals through transparent communication and reliable follow-through on commitments made during negotiations.
Live-Out Nanny
Care.com Inc
White Lake, MI
10.2020 - 04.2021
- Provided attentive supervision and care for children, ensuring a safe and nurturing environment.
- Developed engaging educational activities to promote learning and creativity in children.
- Assisted with homework and academic tasks, fostering a positive attitude towards education.
- Managed daily schedules, including meal preparation, transportation, and recreational activities.
- Communicated effectively with parents regarding children's progress and well-being.
- Adapted to children's individual needs, demonstrating flexibility in caregiving approaches.
- Implemented behavioral strategies to support emotional development and social skills.
- Maintained cleanliness and organization of play areas, promoting a healthy living space for children.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
Hair Salon Receptionist
Zealand Spa Salon
Commerce, MI
01.2020 - 08.2020
- Greeted clients warmly, ensuring a welcoming atmosphere upon arrival.
- Managed appointment scheduling using salon management software to optimize service delivery.
- Assisted stylists by coordinating client needs and preparing necessary tools for services.
- Handled customer inquiries professionally, providing accurate information about services and products.
- Processed transactions efficiently, maintaining accurate records of sales and payments.
- Maintained cleanliness and organization of reception area, enhancing overall salon appearance.
- Collaborated with team members to improve workflow and enhance customer satisfaction.
- Learned product offerings thoroughly to provide tailored recommendations to clients during consultations.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Introduced new beauty products to consumers by informing clients about use and benefits.
Education
High School Diploma -
Walled Lake Northern
Commerce, MI06.2018
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- EMR Medical & Cosmetic systems
- HIPAA compliance
- Microsoft office
- Effective Multitasking
- Excellent time management
- Strong Organizational skills
- Effective Planner
- Telephone etiquette
- Professional & Strong communication skills
Timeline
Medical Receptionist
Clarkston Dermatology
03.2024 - Current
Cosmetic Consultant
Caudill Dermatology
04.2023 - 03.2024
Dermatology Sales Representative
Legacy Dermatology
04.2021 - 03.2023
Live-Out Nanny
Care.com Inc
10.2020 - 04.2021
Hair Salon Receptionist
Zealand Spa Salon
01.2020 - 08.2020
High School Diploma -
Walled Lake Northern