Korissa Jones
Lakeland,Fl
Summary
- Administer injections
- Administer and Dispense Medication
- Aseptic and sterile techniques
- Ability to use Computerized Medical Applications / Software
- Bloodborne Pathogen Training
- Calculation of dosages for injections, oral medications both liquid and solids, transdermal, inhalation, installation and topical administration of medications
- Caring, exceptional customer service
- BLS, CPR, First Aid and AED certified
- EKG
- Glucose Testing
- Hemoglobin and Hematocrit testing
- HIPAA, OSHA, MSDS & Medical Ethics
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caretaker
Savannah Court Assisted Living
10.2017 - 10.2018
- Administering medication
- Changing, Bathing residents.
Certified Nursing assistant
Private at home care
12.2017 - 03.2020
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Bathing patients, cleaning rooms and bed linens.
Customer service rep
Sykes Enterprise
02.2018 - 11.2020
- Provided accurate, valid and complete information by using the proper methods/tools
- Met personal/team sales targets and call handling quotas
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts and filed documents
- Followed communication procedures, guidelines and policies
- Reviewed or made changes to customer accounts
- Researched answers or solutions as needed.
Customer service rep
Gc services
03.2019 - 11.2020
- Met personal/team sales targets and call handling quotas
- Kept records of customer interactions, processed customer accounts and filed documents
- Followed communication procedures, guidelines and policies
- Reviewed or made changes to customer accounts
- Researched answers or solutions as needed
- Provided accurate, valid and complete information by using the proper methods/tools.
Private Home Caregiver
Private Care
11.2021 - 09.2023
Front Desk Receptionist
North County Dermatology
11.2023 - Current
- Assist Updating patient information
- Greets patients at registration desks and verifies patient's address and phone number
- Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
Education
High School Diploma -
Brookshire International Academy
Tampa Fl Florida Career College Tampa
Tampa, FL08.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Certification
- BLS, 03/01/21
- Certified Nursing Assistant, 09/01/21
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
North County Dermatology
11.2023 - Current
Private Home Caregiver
Private Care
11.2021 - 09.2023
Customer service rep
Gc services
03.2019 - 11.2020
Customer service rep
Sykes Enterprise
02.2018 - 11.2020
Certified Nursing assistant
Private at home care
12.2017 - 03.2020
Caretaker
Savannah Court Assisted Living
10.2017 - 10.2018
High School Diploma -
Brookshire International Academy
Florida Career College Tampa
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