Korosheka Williams
Chicago,United States
Summary
Experienced manager skilled in directing and enhancing operations through effective employee motivational strategies and strict policy enforcement. Proficient in staying up-to-date with industry best practices, market trends, and regulatory requirements. Talented leader with an analytical approach to business planning and a knack for day-to-day problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Versatile KoKreation LLC
07.2023 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Wedding Officiant
Sole Proprietorship
01.2020 - Current
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction
- Organized logistics and prioritized tasks for small to large-scale weddings
- Scheduled appointments with potential clients to discuss wedding plans
- Collaborated with bridal couple to achieve expectations and vision for wedding
- Worked closely with clients to develop personalized wedding plan that fit within budget
- Supervised personnel and directed in wedding task administration and completion
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Increased client referrals through exceptional attention to detail and commitment to exceeding expectations.
- Crafted strategic marketing materials showcasing past events to attract new clientele.
Education
Associate of Applied Science - Criminal Justice
Purdue Global University
Indianapolis, IN04.2026
Skills
- Calm and Professional Under Pressure
- Strategic Planning
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Certification
- Clergy, Universal Life Church Ministries, 01/20
- Pre-Marital Counseling Training, Christian Leaders Institute, 06/2020
- Wedding Officiant, Christian Leaders Institute, 06/2020
- Family Counseling Training, Christian Leaders Institute, 06/2020
Timeline
Manager
Versatile KoKreation LLC
07.2023 - Current
Wedding Officiant
Sole Proprietorship
01.2020 - Current
Associate of Applied Science - Criminal Justice
Purdue Global University
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