Korrine Jackson
Operations Manager
Iron Station,NC
Summary
Diligent Operations Manager with proven track record in optimizing business operations and streamlining processes. Successfully led cross-functional teams to enhance operational efficiency and drive organizational growth. Demonstrated expertise in project management and strategic planning.
Overview
1
1
Certification
18
18
years of professional experience
Work History
RIS Operations Manager (Remote)
Randstad
06.2024 - 07.2026
- Directed cross-functional teams to optimize operational processes and elevate efficiency for clients across financial, government, infrastructure, engineering, installation, insurance, and human capital solutions sectors.
- Engineered and executed strategic initiatives, enhancing client relationships to boost overall business performance
- Oversaw team of 800+ during peak season, ensuring effective talent fulfillment and performance management. Partnered with client on hiring coordination to meet operational demands. Executed contractual metrics to maintain service quality and client satisfaction.
- Directed and facilitated leadership oversight for site managers to guarantee operational execution team readiness and client collaboration.
- Directed recruiting teams to enhance staffing plans, ensuring talent fulfillment and onboarding readiness aligned with business demand and delivery needs.
- Managed financial operations to ensure reliable forecasting, budgeting, and reporting for effective decision-making.
- Achieved 6%-12% increase in KPI results, eliminating SLA penalty payments in May and June 2026. Secured first instance in one year with no penalty payments for customer care team.
- Collaborated with executive leadership to align operational strategies with organizational goals and objectives.
RIS Site Manager (Remote)
Randstad
08.2019 - 06.2024
- Managed on-site teams and direct hiring needs for clients within the benefits administration, IT and human capital resources, and infrastructure engineering industries.
- Established strong client connections through strategic staffing solutions and in-depth understanding of business operations accompanied by outstanding service delivery.
- Oversaw site development prioritizing operational strategies for business expansion and management of 300+ employees.
- Maximized client fill rate from 51% to 100% weekly, maintaining annual average of 88%
- Promoted to a Senior Site Manager in August 2022.
- Raised GM by 31% while increasing account market share to 50% in 2023.
- Instituted process enhancements aimed at transforming organizational culture and optimizing workflows for greater efficiency
- Earned distinction as recipient of President's Club in 2024, highlighting top 5% performance among producers. Acknowledged for remarkable productivity, showcasing leadership and excellence in organizational goals.
RIS Quality Manager
Randstad
11.2018 - 07.2019
- Collaborated and partnered with the client on their quality program to ensure talent provided outstanding customer experiences.
- Oversaw the quality requirements for two sites and partnered with Site Managers to ensure their leadership teams were coaching and developing talent to meet the client's quality policies and processes.
- Managed quality documentation, participated in internal and external quality audits, and led call calibrations.
- Mentored Team Leads and provided direction on effective coaching and development.
- Reported operational KPIs and met with the client's key leaders to discuss site performance and strategic plans.
Interim RIS Site Manager
Randstad
08.2018 - 10.2018
- Developed and maintained a partnership with the client through understanding their business, policies, staffing needs, and management of talent.
- Worked closely with the client's leadership to meet operational objectives and ensure the highest level of client satisfaction.
- Offered innovative ideas and consulted the client on employment solutions that would help maintain and grow their business.
- Executed and managed the recruiting plan to ensure that qualified candidates were being placed and the client's requested quantity of talent for positions were met.
- Sourced and screened candidates which fostered relationships with the community through local job fairs.
- Facilitated team building and development, which helped develop internal relationships and output.
- Trained the new Site Manager on the policies, procedures, operational focus, and best practices for Randstad and the client.
QA Client Specialist for Industry Leader
Alight Solutions
05.2008 - 11.2017
- In the HR BPO industry, Completed monthly quality audits for client teams to ensure that they adhered to contractual Service Level Agreements, developed work processes and provisional content, and provided recommendations to help teams sustain improvement in quality, service delivery, and financial acumen
- Managed and lead multiple projects including reducing processing errors (i.e
- Benefits, 401k, and pension) by 26%, increasing the average quality scores of representatives by 7%, and the implementation of new client teams
- Handled Executive Escalation cases sent to the CEO and ensured that they were resolved in a timely manner
- Also, coached leaders on how to prevent escalations
- Developed curriculum and trained employees on multiple facets of the business (i.e
- Benefits, disability, HR services, and quality).
Education
High School Diploma -
West Side High School
Gary, IN06.2003
Skills
- Operations management
- Project management
- Microsoft office proficient
- Google workspace proficient
- Budgeting and forecasting
- Contract management
- Excellent oral and written communication
- Client service
- Staff management
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
04-2025
RIS Operations Manager (Remote)
Randstad
06.2024 - 07.2026
RIS Site Manager (Remote)
Randstad
08.2019 - 06.2024
RIS Quality Manager
Randstad
11.2018 - 07.2019
Interim RIS Site Manager
Randstad
08.2018 - 10.2018
QA Client Specialist for Industry Leader
Alight Solutions
05.2008 - 11.2017
High School Diploma -
West Side High School