KORRINN SERIO
Roseville,CA
Summary
High-energy Customer Service and Sales Coordinator ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Buyer/Merchandiser/Membership Coordinator
Winchester Country Club
01.2021 - Current
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized and coordinated trunk show events while focusing on delivering superior customer service and exceeding sales goals.
- Developed communication materials for member outreach and information dissemination.
- Facilitated onboarding processes for new members, providing orientation and resources.
- Analyzed membership trends to identify opportunities for growth and improvement.
Administrative Assistant/Front Office Medical Assistant
Pediatric Developmental Therapy (Temporary)
09.2020 - 01.2021
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Acted as first point of contact for scheduling and re-scheduling appointments for patients.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Shift Lead
Flour Garden Bakery
09.2019 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked with team members to improve performance and implement training updates.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Helped store management meet standards of service and quality in daily operations.
Specialty Benefits Coordinator
Parkway Dental Group
07.2018 - 08.2019
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Store Manager
Lorna Jane Roseville
07.2016 - 07.2018
- Oversaw, trained and encouraged many Shop Supervisors and Assistant Store Managers, promoting culture of efficiency and performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Authorized financial transactions with vendors for event services.
- Managed social media campaigns to promote Trunk Show events/weekly new arrivals.
- Coordinated with participating vendors during event planning.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Assistant Store Manager of Merchandising
Forever 21
04.2014 - 07.2016
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Worked with managers and advertising directors to optimize promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Updated pricing and signage to complete product displays and educate customers.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Education
Associates of Arts and Sciences - Fashion Merchandising and Marketing
Sierra College
Rocklin, CA12.2013
Associates of Arts and Sciences - Business Family and Consumer Sciences/Human Sciences
Sierra College
Rocklin, CA12.2013
High School Diploma -
Bear River High School
Grass Valley, CA06.2010
Skills
- Team development skills
- Event Planning
- Remote outreach/Cold calls
- Microsoft Word, Excel, Outlook, PowerPoint, Teams
- Recruitment/Human Resources
- Relationship building
- Sales/Administrative Specialist
- Scheduling/Coordination
- Planning and execution of visual merchandising and marketing/Social media management
Accomplishments
- Winchester Golf Shop Sales - Increased sales by 50% over an 1 year period.
Certification
- Certified Retail Manager, AGM (Association of Golf Merchandisers)
Timeline
Buyer/Merchandiser/Membership Coordinator
Winchester Country Club
01.2021 - Current
Administrative Assistant/Front Office Medical Assistant
Pediatric Developmental Therapy (Temporary)
09.2020 - 01.2021
Shift Lead
Flour Garden Bakery
09.2019 - 03.2020
Specialty Benefits Coordinator
Parkway Dental Group
07.2018 - 08.2019
Store Manager
Lorna Jane Roseville
07.2016 - 07.2018
Assistant Store Manager of Merchandising
Forever 21
04.2014 - 07.2016
Associates of Arts and Sciences - Fashion Merchandising and Marketing
Sierra College
Associates of Arts and Sciences - Business Family and Consumer Sciences/Human Sciences
Sierra College
High School Diploma -
Bear River High School
Similar Profiles
Madeline LottsMadeline Lotts
Server at Winchester Country ClubServer at Winchester Country Club
Keith M BrooksKeith M Brooks
Clubhouse Maintenance/ Golf Operations Assistant at Winchester Country ClubClubhouse Maintenance/ Golf Operations Assistant at Winchester Country Club
John ScullyJohn Scully
AA Caddie at Winchester Country ClubAA Caddie at Winchester Country Club
Bree RussellBree Russell
Server at Auburn Alehouse And RestaurantServer at Auburn Alehouse And Restaurant
Sarah SchwendimannSarah Schwendimann
Staff Services Manager I at Department of JusticeStaff Services Manager I at Department of Justice