Korshetta Williams
Fultondale,AL
Summary
Hard-working professional with 24+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
28
28
years of professional experience
Work History
Supervisor
Target
Fultondale, AL
06.2004 - Current
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Receptionist
Children Family Services
Chicago, IL
05.2001 - 08.2003
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Order processor
S.P Richards Co.
Chicago, IL
01.1996 - 08.2002
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
Education
Completed coursework towards Medical biller coder Legal Office Administration -
01.2010
GPA: 3.6
High School Diploma -
06.1995
Skills
- Process Improvement
- Strategic Planning
- Schedule development
- Inventory Control
- Complex Problem-Solving
- Process Monitoring and Improvement
Personal Information
Title: Customer Service
Timeline
Supervisor - Target
06.2004 - Current
Receptionist - Children Family Services
05.2001 - 08.2003
Order processor - S.P Richards Co.
01.1996 - 08.2002
Malcolm X Community College - Completed coursework towards Medical biller coder Legal Office Administration,
Near North High School - High School Diploma,
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