Kortlan McKoy
High Point,NC
Summary
Result-driven college graduate from East Carolina University with a passion for learning and analytical thinking looking to step foot into the IT field. Looking to pursue a career in cybersecurity, currently studying for the CompTIA Security + certification. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
National General Insurance
Winston Salem, NC
01.2019 - Current
- Using call tracking/noting system.
- Use critical thinking skills along with resource guides to resolve customer issues.
- More number of calls than anyone in my department. Managed 40+ calls daily.
- Exceeding customer service quality & high productivity.
- Assist customers with online account log in issues.
- Contributed to early-stage development of new software that is implanted on every call.
- Problem recognition, research, isolation, resolution and follow-up for routine customer problems.
- Early-stage management of new mobile app giving insurance discounts to customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
A-Light Solutions Benefits Center
Winston Salem, NC
09.2017 - 07.2018
- Tracking calls using call tracking/noting system
- User credential management
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Performed ticket escalations as necessary in order to comply with standard procedures
- Enrolled 1,000+ in annual health benefits
- HR Department Rep
- Handling Payroll and timekeeping
Law Clerk Intern
Clemon’s Law Firm
Greenville, NC
01.2015 - 04.2017
- Raised thousands in community events held by firm.
- Assisted with outcalls for debt collection collecting up to $8,000 worth of funds.
- Drafting Court Date Letters.
- Assembled case materials for 5+ cases by organizing, summarizing and collecting documents, information and evidence.
- Used Clio to maintain and update files and databases, including personnel records and financial reports.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Arranged for 2 trials by preparing exhibits, trial briefs, subpoenas and motions
Education
Bachelors of Science - Criminal Justice
East Carolina University
Greenville, NC 01.2012 - 01.2017
Skills
Report preparation
undefinedTimeline
Customer Service Representative
National General Insurance
01.2019 - Current
Customer Service Representative
A-Light Solutions Benefits Center
09.2017 - 07.2018
Law Clerk Intern
Clemon’s Law Firm
01.2015 - 04.2017
Bachelors of Science - Criminal Justice
East Carolina University
01.2012 - 01.2017
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