Kortnee Kica
Volunteers of American Western Washington
Fort Worth,TX
8
years of professional experience
7
years of post-secondary education
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Work History
Crisis Counselor II
1 Year 8 Months- Provided crisis intervention through active listening and empathetic communication to individuals in distress.
- Developed safety plans and coping strategies tailored to clients' specific needs during crisis situations.
- Mentored new counselors on best practices for crisis management and client engagement techniques.
- Analyzed case documentation for accuracy, ensuring compliance with organizational standards and protocols.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
Chief Awareness Officer
1 Year 7 Months- Orchestrated weekly advocacy and mental health awareness projects, collaborating with an executive team of 12; delivered impactful campaigns that reached 50,000+ individuals and led to a 20% increase in engagement metrics.
- Directed and coached a team of 300 mental health and advocacy volunteers, resulting in a 30% increase in volunteer retention and a 20% rise in successful mental health initiatives.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Registered Behavioral Technician
1 Year 2 Months- Facilitated structured behavior modification techniques tailored to each child's needs, leading to a 30% reduction in aggressive behaviors and a 25% increase in communication skills development.
- Supervision weekly by BCBA and coordination on tasks for children with Autism, including any changes to the behavior plan.
- Assessed and directed a customized curriculum focusing on social interaction skills, resulting in a 40% increase in peer engagement and a 25% improvement in emotional regulation among 5 children with autism spectrum disorder.
- Implemented individualized treatment plans to promote skill development and behavioral improvements in clients.
- Conducted data collection and analysis to track client progress and adjust interventions as needed.
Child and Family Services Specialist
11 Months- Directed trust-building efforts through effective communication methods, facilitating open dialogue with children and families, resulting in 40% improvement in case plan adherence and 25% increase in successful case outcomes.
- Engineered a comprehensive daily documentation system to manage and store records efficiently, enhancing accessibility for court filings and audits; streamlined documentation processes, reducing errors, and improving data accuracy by 25%.
- Developed individualized service plans based on comprehensive assessments and client needs.
- Collaborated with multidisciplinary teams to coordinate resources and services for families.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
Dispatcher
11 Months- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Directed camera surveillance activities to guarantee the safety of uniformed staff on calls, facilitating quick and accurate information collection and response, thereby enhancing operational efficiency and incident resolution.
- Coordinated the collation of essential information for security and police staff, enabling more efficient completion of daily tasks and contributing to a 30% enhancement in safety measures and response protocols.
- Implemented a streamlined case numbering system for security and police staff, reducing case assignment time by 50% and ensuring prompt report writing for urgent cases.
- Coordinated emergency response logistics to ensure timely and efficient service delivery.
Security Officer
2 Years 1 Month- Orchestrated a warm and secure environment by professionally welcoming guests; operated safety protocols to prioritize well-being and ensure a positive experience, resulting in a 20% increase in customer satisfaction scores.
- Documented property damage, theft, and unauthorized presence incidents in compliance with Omaha Police Department report writing standards; provided detailed reports that resulted in a 20% increase in successful investigations.
- Corresponded with comprehensive de-escalation protocols and crisis management strategies during high-stress incidents, resulting in a 40% reduction in workplace injuries and ensuring employee safety.
- Monitored campus premises to ensure safety and security for students, staff, and visitors.
- Responded promptly to emergencies, providing first aid and coordinating with local law enforcement.
Education
Ph.D. - Forensic Psychology With A Specialization in Victimology
Master of Philosophy - Forensic Psychology
Master of Science - Criminology and Criminal Justice, Certificate in Managing Juvenile and Adult Populations
Bachelor of Science - General Science
Skills
Inbound call management
Crisis handling
Child protection
Patient confidentiality
Psychosocial support
Documentation skills
Reflective listening
De-escalation techniques
Intellectual disability awareness
Collaborative approach
Timeline
Crisis Counselor II
Volunteers of American Western Washington
10.2024 - CurrentRead More
Chief Awareness Officer
One Life Project
12.2023 - 07.2025Read More
Registered Behavioral Technician
BlueGems ABA
05.2023 - 07.2024Read More
Walden University
Ph.D. from Forensic Psychology With A Specialization in Victimology
03.2022 - CurrentRead More
Walden University
Master of Philosophy from Forensic Psychology
03.2022 - 12.2024Read More
Child and Family Services Specialist
Department Of Health and Human Services
12.2021 - 11.2022Read More
Dispatcher
UNMC/UNO
12.2020 - 11.2021Read More
Security Officer
University Of Nebraska Omaha
11.2018 - 12.2020Read More
University of Nebraska At Omaha
Master of Science from Criminology and Criminal Justice, Certificate in Managing Juvenile and Adult Populations
Read More
University of Nebraska At Omaha
Bachelor of Science from General Science
Read More