Kortney Foster
ROXTON,TX
Summary
Driven Desired Position with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Host
Roadhouse Family Diner
04.2014 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system effectively to optimize table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate guest needs and special requests accurately.
- Monitored dining area for cleanliness, maintaining a welcoming environment for patrons.
- Assisted servers during peak hours, improving team efficiency and service speed.
- Resolved guest complaints professionally, enhancing overall dining experience and loyalty.
- Answered customer questions about hours, seating, and menu information.
Cook
Roadhouse Family Diner
04.2014 - Current
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
- Collaborated with team members to efficiently manage high-volume cooking during peak hours.
- Assisted in training new kitchen staff on operational procedures and food preparation techniques.
- Coordinated with front-of-house staff to align food service timing with guest expectations for optimal dining experience.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Communicated closely with servers to fully understand special orders for customers.
Education
GED -
Palo Duro
Amarillo, TX2006
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
- POS software
- Telephone reception
- Guest relations
- Customer engagement
- Task prioritization
- Hospitality and accommodation
- Strong interpersonal skills
- Effective multitasking
- Greeting guests
- Customer service expertise
- Interactive communication skills
- Cleaning and sanitation
- Phone etiquette
- Hospitality service expertise
- Complaint handling
- Payment processing
Timeline
Host
Roadhouse Family Diner
04.2014 - Current
Cook
Roadhouse Family Diner
04.2014 - Current
GED -
Palo Duro