Kortney Haidar Hassan
Novi,MI
Summary
Experienced Dynamic Travel Advisor at Concentrix, specializing in customer satisfaction and new agent mentorship. Proficient in GDS systems and critical thinking, consistently exceeding expectations in high-pressure environments. Strong communicator with excellent relationship-building skills, contributing to team success and service excellence.
Overview
5
5
years of professional experience
Work History
Travel Advisor II
Concentrix
Farmington Hills, MI
08.2024 - Current
- Responsible for booking flights, car rentals and hotels for members using GDS systems including Sabre, Galileo, and Spark
- Maintain and withhold an exceptional customer satisfaction score as well as assist new agents with our booking systems;
- Call center experience
Sales and Marketing Lead
2313 Inc
Farmington Hills, MI
12.2022 - 07.2024
- Proven track record demonstrating success in sales and leadership in a dynamic and competitive sales environment
- Strong interpersonal and communication skills, fostering positive relationships with team members, peers, and management
- Adept at adapting to fast-paced and challenging work environments, with a commitment to achieving and exceeding organizational goals
Learning Trainer
Amazon Warehouse
Romulus, MI
09.2020 - 12.2022
- Exceeded quota targets by fostering effective communication and building strong relationships with all team members.
- Demonstrated leadership by mentoring new employees, guiding them on warehouse techniques, and collaborating with management to develop and implement innovative strategies that boosted production.
- Handled customer inquiries, resolved issues, and ensured high levels of customer satisfaction.
Education
Some College (No Degree) - Biology
SchoolCraft College
Livonia, MIHigh School Diploma -
Hartland High School
Hartland, MI03-2015
Skills
- Written and verbal communication skills
- Active listening while multitasking
- Empathy
- Microsoft Suite
- De-escalating
- Social Media
- Sales and customer relationship skills
- Versatile
- Critical thinking and problem solving
Accomplishments
Game Changer Award - Farmington Hills Site
Recognized for Exceptional Performance and Leadership
During my tenure at Concentrix, I was honored with the prestigious Game Changer Award for our Farmington Hills site. This recognition was a direct result of my dedication to driving operational excellence, fostering team collaboration, and implementing strategies that significantly improved performance metrics across the board.
Timeline
Travel Advisor II
Concentrix
08.2024 - Current
Sales and Marketing Lead
2313 Inc
12.2022 - 07.2024
Learning Trainer
Amazon Warehouse
09.2020 - 12.2022
Some College (No Degree) - Biology
SchoolCraft College
High School Diploma -
Hartland High School