Kortney Lopez
Summary
Experienced and dependable sales associate known for delivering exceptional customer service and building strong relationships. Committed to creating a welcoming environment for customers and ensuring their needs are met with comprehensive assistance. Possessing extensive knowledge of sales strategy and merchandising techniques, equipped to drive sales and contribute to team success.
Overview
14
14
years of professional experience
Work History
Store Associate
Curaleaf
08.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Associate Technician
ServiceMaster All Care Restoration 6840
06.2022 - 07.2022
- Remove drywall and flooring as well as dispose of non-salvageable materials
- Maintain a clean and sanitary environment
- Install and monitor equipment, remove equipment upon completion of job as well as sanitize equipment
- Maintain professional relations with homeowners and communicate effectively with management and homeowners.
Store Manager
Subway
10.2016 - 08.2017
- Completes and posts the staff work schedules
- Maintains business records as outlined in the Subway Operations Manual
- Analyzes business records to increase sales
- Supports local and national marketing initiatives
- Identifies and contacts prospective customers to promote sales.
Sandwich Artist/Cashier
Subway
12.2015 - 04.2016
- Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift
- Greets guests and prepares their orders, uses Point of sale system/ cash register to record their order, collects payment from guests and makes change
- Accounts for cash flow and inventory during the shifts
- Understands and adheres to proper food handling, safety and sanitization standards while preparing food, servicing food and clean up.
Telemarketing Sales
Emperon Marketing
05.2011 - 06.2011
- Using scripts to provide information about product's feature and prices
- Record the customers personal information accurately in a computer system
- Answer in coming calls from prospective customers while maintaining good customer service.
Crew Member
Quiznos
06.2010 - 12.2010
- Responsibilities of prepping and ensuring that all equipment is in good working condition prior to starting shift
- Fulfill customer orders, keeping the cleanliness of the dining area in check, maintaining food safety standard in food preparation as well as personal hygiene, and ensuring the workstations meet the company's standards for cleanliness
- Provide the highest standards of customer service excellence to ensure that customers will have a great dining experience
- Stocking and preparation of food
- Time management.
Education
High school
Peoria, AZ05.2012
Skills
- Customer service
- Computer literacy
- Time management
- Organizational skills
- Inventory control
- Supervising
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Problem-solving acumen
- Patience and empathy demonstration
Cakes and Art
I bake custom cakes for parties and events. I also create different types of art from canvas to sculptures.
Timeline
Store Associate
Curaleaf
08.2023 - Current
Associate Technician
ServiceMaster All Care Restoration 6840
06.2022 - 07.2022
Store Manager
Subway
10.2016 - 08.2017
Sandwich Artist/Cashier
Subway
12.2015 - 04.2016
Telemarketing Sales
Emperon Marketing
05.2011 - 06.2011
Crew Member
Quiznos
06.2010 - 12.2010
High school