Shonni Kaulili
Kaunakakai,HI
Summary
Dynamic and customer-focused professional with extensive experience at Atlas Building Supplies, excelling in cash handling and problem-solving. Proven ability to enhance customer satisfaction through effective service and team collaboration, while maintaining store organization and cleanliness. Recognized for training new staff and implementing efficient procedures that improved transaction speed.
Overview
9
9
years of professional experience
Work History
Store Associate
Atlas Building Supplies
Kaunakakai
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization by restocking shelves and ensuring product displays were visually appealing.
- Operated cash register efficiently, processing transactions accurately and managing customer payments.
- Collaborated with team members to maintain cleanliness and safety standards throughout the store.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective service delivery.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Cashier
Texaco Gas Station
Kaunakakai, HI
08.2017 - 01.2025
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices for efficiency.
- Monitored inventory levels and communicated restocking needs to management proactively.
- Implemented new procedures that improved transaction speed and reduced customer wait times.
- Mentored junior staff, fostering a collaborative environment focused on service excellence.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Molokai High School
Hoʻolehua, HI05.2016
Skills
Customer service
Customer assistance
Cash handling accuracy
Attention to detail focus
Organization
Problem-solving acumen
Team collaboration
Active listening techniques
Inventory control
Store cleanliness maintenance
Cash register operation
Flexible schedule adaptability
Time management mastery
Organizational skills development
Basic math skills application
Relationship building
Returns and exchanges handling
Patience and empathy demonstration
Computer literacy fundamentals
Payment processing
Stock replenishment efficiency
Product display
Safety oversight
POS systems
Order fulfillment
Inventory assessment
Friendly and helpful
Reliable and responsible
Honest and dependable
Flexible hours
Positive customer engagement
Cash handling
Store organization
Goal driven
Decision-making
Basic mathematics
Store opening and closing
Team supervision
Cash drawer management
Speech clarity
Timeline
Store Associate
Atlas Building Supplies
01.2025 - Current
Cashier
Texaco Gas Station
08.2017 - 01.2025
High School Diploma -
Molokai High School