Kortney Tillman
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at Concentrix through adept problem-solving and active listening. Skilled in Microsoft Excel and fostering client relations, I consistently improved loyalty and efficiency, contributing to significant team achievements without exceeding a 55-word limit. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement
Sanford, FL
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Service Worker
Taco Bell
Sanford, FL
10.2023 - 02.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Representative
CardWorks Servicing
Lake Mary, FL
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Telaffects
Lake Mary, FL
06.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Care Representative
Concentrix
Lake Mary, FL
04.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Crew Member
Wendy's International
Sanford, FL
04.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Overnight Stocker and Receiver
Walmart
Sanford, FL
10.2015 - 12.2019
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
Education
Technical Degree - Criminal Justice
Seminole State College of Florida
Sanford, FL05.2021
High School Diploma -
Penn Foster Career School
Scranton, PA01.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Client Relations
- Microsoft PowerPoint
- Building rapport
- Quality Control
German
Beginning learner
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Lowes Home Improvement
04.2024 - Current
Food Service Worker
Taco Bell
10.2023 - 02.2024
Customer Service Representative
CardWorks Servicing
06.2023 - 08.2023
Customer Service Representative
Telaffects
06.2022 - 05.2023
Customer Care Representative
Concentrix
04.2021 - 06.2022
Crew Member
Wendy's International
04.2020 - 04.2021
Overnight Stocker and Receiver
Walmart
10.2015 - 12.2019
Technical Degree - Criminal Justice
Seminole State College of Florida
High School Diploma -
Penn Foster Career School