KORTNEY WALSH
Huntington Beach,CA
Summary
Warm and friendly individual with 10+ years of customer service experience, eager to help customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Full Psycle
08.2021 - Current
- Greet guests at front desk and engaging in pleasant conversations while managing check-in process.
- Assisting guests with bike set up while demonstrating proper form and technique to prevent injury.
- Greeting guests upon arrival, offer assistance, and answer questions about the studio.
- Promote safe and inclusive environment for club clients and members.
- Clean and maintain the front desk and lobby area.
- Assisting with bike cleaning and maintenance.
Billing Assistant
Paragon Medical Practice Management
03.2020 - 05.2023
- Code patient information into the internal database, manage database security, and classify bills
- Create patient claims
- Weekly interaction with major medical insurance companies regarding patient eligibility
- Distribute invoices to customers on timely basis
- Monitor both patient's and physician's payments
- Process paperwork received via email and physical mail.
Greeter/ Greeter Trainer
Duke's Huntington Beach
05.2011 - 09.2020
- Provide friendly and helpful customer service
- Assisting guests with reservations and any inquiries about the restaurant both over the phone and in person
- Balancing reservations/walk-ins and establishing a wait time
- Fielded customer complaints and concerns
- Checking-in and seating guests
- Trained new employees
- Enforced customer cleaning and sanitization protocols, including providing access to hand cleansers and supplies
- Performed additional functions assigned at management's discretion
- Taking to-go orders.
Education
Bachelor of Science - Nursing
West Coast University
Anaheim, CA08.2025
Associate of Science - Natural Science/Nursing Prerequisites
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Huntington Beach High School
Huntington Beach, CASkills
- Multi-Line Phone Systems
- Correspondence Management
- Supply Stocking
- Greeting Guests
References
- Jennaca Walsh, Full Psycle HB-Studio Manager, 714-660-3972
- Alicia Meeks-Guerrero, Owner-Paragon Medical Practice Management, 714-722-1336
Certification
- American Heart Association BLS Certified
- Hospital Fire and Life Safety Certified
Timeline
Front Desk Attendant
Full Psycle
08.2021 - Current
Billing Assistant
Paragon Medical Practice Management
03.2020 - 05.2023
Greeter/ Greeter Trainer
Duke's Huntington Beach
05.2011 - 09.2020
Bachelor of Science - Nursing
West Coast University
Associate of Science - Natural Science/Nursing Prerequisites
Orange Coast College
High School Diploma -
Huntington Beach High School
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