Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kortni Muser

Porter Ranch,CA

Summary

Results-driven professional with a strong background in restaurant operations. Skilled in staff management and complaint resolution, contributing to improved service delivery and operational efficiency. Committed to fostering a positive atmosphere and exceeding customer expectations.

Overview

21
21
years of professional experience

Work History

Restaurant Manager

Brinker Internationl, Chili's Grill & Bar
Fresno, CA
05.2017 - 01.2026
  • Oversaw daily operations, ensuring high standards of food quality and service.
  • Trained and mentored staff on best practices in customer service and operational efficiency.
  • Managed inventory levels, reducing waste through effective stock control procedures.
  • Developed staff schedules to optimize labor costs while maintaining service excellence.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored financial performance metrics, identifying areas for cost reduction without compromising service quality.

Service Department Manager

Ulta Salon and Cosmetics
Hanford, CA
01.2011 - 05.2017
  • Collaborated with cross-functional teams to execute promotional events and drive sales growth.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed training programs to enhance team skills and improve service delivery.
  • Managed scheduling to ensure adequate staffing during peak service hours, enhancing efficiency.
  • Optimized inventory management processes, reducing excess stock while ensuring availability of critical parts when needed.
  • Conducted regular evaluations of employee performance, providing constructive feedback that facilitated professional growth within the organization.

Server/Bartender

Brinker Internationl, Chili's Grill & Bar
Encino, CA
05.2005 - 01.2011
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
  • Managed multiple tables efficiently while maintaining attention to guest needs.
  • Trained new servers on menu items, service protocols, and point-of-sale system usage.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business.
  • Maintained cleanliness and organization of dining area in compliance with health regulations.

Education

Bachelor of Science - Business Management

Palomar College
San Marcos, CA
05-2009

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Complaint resolution
  • Food service background
  • Staff scheduling
  • Business operations expertise
  • Employee retention
  • Schedule coordination

Timeline

Restaurant Manager

Brinker Internationl, Chili's Grill & Bar
05.2017 - 01.2026

Service Department Manager

Ulta Salon and Cosmetics
01.2011 - 05.2017

Server/Bartender

Brinker Internationl, Chili's Grill & Bar
05.2005 - 01.2011

Bachelor of Science - Business Management

Palomar College
Kortni Muser