Results-driven professional with a strong background in restaurant operations. Skilled in staff management and complaint resolution, contributing to improved service delivery and operational efficiency. Committed to fostering a positive atmosphere and exceeding customer expectations.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Brinker Internationl, Chili's Grill & Bar
Fresno, CA
05.2017 - 01.2026
Oversaw daily operations, ensuring high standards of food quality and service.
Trained and mentored staff on best practices in customer service and operational efficiency.
Managed inventory levels, reducing waste through effective stock control procedures.
Developed staff schedules to optimize labor costs while maintaining service excellence.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored financial performance metrics, identifying areas for cost reduction without compromising service quality.
Service Department Manager
Ulta Salon and Cosmetics
Hanford, CA
01.2011 - 05.2017
Collaborated with cross-functional teams to execute promotional events and drive sales growth.
Implemented inventory management practices to optimize stock levels and reduce waste.
Developed training programs to enhance team skills and improve service delivery.
Managed scheduling to ensure adequate staffing during peak service hours, enhancing efficiency.
Optimized inventory management processes, reducing excess stock while ensuring availability of critical parts when needed.
Conducted regular evaluations of employee performance, providing constructive feedback that facilitated professional growth within the organization.
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
Encino, CA
05.2005 - 01.2011
Delivered exceptional customer service in high-volume dining environment.
Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
Managed multiple tables efficiently while maintaining attention to guest needs.
Trained new servers on menu items, service protocols, and point-of-sale system usage.
Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Maintained cleanliness and organization of dining area in compliance with health regulations.