Kortni Tamez
Evansville
Summary
Detail-oriented professional with over 9 years of experience in customer service and quality control. Recognized for strong communication skills and team collaboration, consistently achieving high customer satisfaction standards while mentoring team members to excel.
Overview
14
14
years of professional experience
Work History
Premier Service Consultant
AT&T
Evansville, IN
07.2016 - Current
- Delivered exceptional customer service, resolving inquiries efficiently and enhancing customer satisfaction.
- Documented payment details and personal information on customer accounts.
- Maintained high customer satisfaction standards to meet targets.
- Maintained knowledge of product and service changes.
- Responded to customer requests, offering excellent support and recommendations to address needs.
- Reviewed account histories to identify patterns and determine appropriate collection strategies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Quality Control Specialist
Teleservices Direct
Evansville, IN
01.2012 - 07.2016
- Conducted thorough reviews of live and recorded calls to maintain compliance with established policies and procedures.
- Mentored representatives on adherence to policies and procedures.
- Executed call calibration sessions to align team communication strategies and improve service delivery.
Education
High School Diploma -
Bosse
Evansville, IN01-2007
Timeline
Premier Service Consultant
AT&T
07.2016 - Current
Quality Control Specialist
Teleservices Direct
01.2012 - 07.2016
High School Diploma -
Bosse