Kory Baudouine
Okmulgee,United States
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Tampa General
Tampa, FL
09.2021 - 05.2022
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Orthodontic Dental Assistant
Mann Orthodontics
Tampa, FL
01.2021 - 09.2021
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Patient Access Specialist
Conifer Healthcare Solutions
Joshua Tree, CA
04.2019 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Server
Dennys Restaurant
Yucca Valley, CA
10.2017 - 05.2019
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
IHOP
Yucca Valley, CA
06.2015 - 12.2017
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Associate of Arts - General
Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OKHigh School Diploma -
Hope Academy
Yucca Valley, CA12.2015
Skills
- Customer Service and Rapport
- Food Safety Standards
- Verbal and Written Communication
- Cleaning and Sanitizing
- Order Accuracy and Delivery
- Team Player
Timeline
Patient Access Specialist
Tampa General
09.2021 - 05.2022
Orthodontic Dental Assistant
Mann Orthodontics
01.2021 - 09.2021
Patient Access Specialist
Conifer Healthcare Solutions
04.2019 - 11.2021
Server
Dennys Restaurant
10.2017 - 05.2019
Server
IHOP
06.2015 - 12.2017
Associate of Arts - General
Oklahoma State University Institute of Technology - Okmulgee
High School Diploma -
Hope Academy