Lauren Donaire
Homewood,IL
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities and maintain a positive attitude. Track record of success in meeting team goals and exceeding expectations. Demonstrates a strong willingness to take on additional responsibilities to ensure the achievement of collective objectives.
Overview
3
3
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
07.2023 - Current
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Answered approximately telephone calls to offer office information, answer questions, and direct calls to staff.
- Provide excellent customer service to patients and their families.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Server
Applebee's Neighborhood Grill & Bar
10.2021 - 04.2023
- Cultivated warm relationships with regular customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts Business Administration -
University of Dubuque
Dubuque, IA04.2023
Skills
- Patient Registration
- Insurance Verification
- Complaint resolution
- Customer Service
- Building rapport
- Money handling abilities
- Team Leadership
Timeline
Patient Access Specialist
Northwestern Medicine
07.2023 - Current
Server
Applebee's Neighborhood Grill & Bar
10.2021 - 04.2023
Bachelor of Arts Business Administration -
University of Dubuque
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