Habibollah Rashedi
Charlottesville,VA
Overview
29
29
years of professional experience
Work History
Customer Service /Manager
west park market
Charlottesville, Virginia
08.2018 - Current
- Developed policies and procedures related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
School Bus Driver
Albemarle
Charlottesville, VA
06.2018 - 08.2018
- Attended staff meetings and training sessions regularly for professional development purposes.
- Reported student behavior incidents promptly to the appropriate personnel.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
Housekeeping
UVA Health
Charlottesville, VA
05.2017 - 05.2018
Housekeeping
Double Tree Hilton
Charlottesville, Virginia
02.2017 - 05.2017
Engineer
bander imam petrochemical company
Bandar-e Mahshahr, Khuzestan
06.1995 - 11.2013
- Repaired and maintained PVC substances ,cooling system and wastewater
- Monitored the temperature, pressure, and levels of various equipment
- operate of the pumps and compressors and polymerization process in reactors.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Developed and implemented engineering strategies to improve production efficiency.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Documented all engineering activities according to established procedures.
- Participated in team meetings to discuss project progress updates.
- Prepared estimates and budgets.
- Created accurate project specifications, documenting in technical manuals.
- Conducted analyses addressing failure, reliability or yield improvement.
- Conferred with technical personnel to prepare designs or operational plans.
- Calibrated scientific or technical equipment.
- Performed testing to determine functionality or optimization.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Analyzed design or requirement information for equipment or systems.
- Generated engineering documentation and oversaw design projects.
- Determined design criteria or specifications.
- Advised customers on use of products or services.
Education
Bachelor of Science - Chemistry
University of Mahshahr
Bandar-e Mahshahr, Khuzestan Province, Iran01-2009
Skills
- Handling Escalations
- Account Management
- Sales Promotion
- Report Preparation
- Customer-focused
- Product Knowledge
- Training and coaching
- Problem-Solving
- Customer Service
- Employee Scheduling
- Skilled multi-tasker
- Schedule Management
- Customer Relationship Management (CRM)
- Staff Training
- Cash Handling
- Expertise in sales
- Positive and Constructive Feedback
Languages
Arabic
Professional
Persian
Professional
Turkish
Limited
English
Professional
Timeline
Customer Service /Manager
west park market
08.2018 - Current
School Bus Driver
Albemarle
06.2018 - 08.2018
Housekeeping
UVA Health
05.2017 - 05.2018
Housekeeping
Double Tree Hilton
02.2017 - 05.2017
Engineer
bander imam petrochemical company
06.1995 - 11.2013
Bachelor of Science - Chemistry
University of Mahshahr