Joseph Adams

• Developed detailed plans based on broad guidance and direction.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Followed through with client requests to resolve problems.
• Managed incoming and out going products and inventories.
• Took ownership of customer issues and followed problems through to resolution.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Created and reviewed invoices to confirm accuracy.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Kept accurate records to document customer service actions and discussions.
• Completed all in home tech repairs, so an outside tech vendor was not needed.
• 35+ years of fine furniture finish repairs and refinishing.

*Same job / job description as above. Corporate Ethan Allen purchased franchise and retained me in the same position.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.