Kosei Toda
12655 120th Ave NE ,WA
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and exceptional customer service at Gyu-Kaku, enhancing guest experiences. My collaborative spirit and efficiency in managing tasks, from POS operations to maintaining cleanliness, underscore my commitment to excellence. Skilled in guest engagement and adept at using technology to streamline service, I consistently contribute to positive, productive team dynamics.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Gyu-Kaku
Bellevue, WA
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Nana Green Tea
Bellevue, WA
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Front Desk Receptionist
Hamayou Hotel Japan
Kawaguchi, Japan
06.2020 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Banquet Server
Grand Hyatt Tokyo
Tokyo, Japan
04.2018 - 04.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Associate Of Arts - Hospitality
Bellevue College
Bellevue, WAHigh School Diploma - Economics
Tagara High School
Tokyo, JAPAN04.2018
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Cleanliness standards
Languages
Japanese
Native or Bilingual
Timeline
Server
Gyu-Kaku
10.2023 - Current
Barista
Nana Green Tea
10.2023 - Current
Front Desk Receptionist
Hamayou Hotel Japan
06.2020 - 06.2021
Banquet Server
Grand Hyatt Tokyo
04.2018 - 04.2020
Associate Of Arts - Hospitality
Bellevue College
High School Diploma - Economics
Tagara High School