Kosette Bartels
Memphis,MI
Summary
Motivated worker, volunteer, and human. Willing to go above and beyond to get needed tasks done. Reliable and committed to learning new concepts to make the work place environment better. Brings outgoing personality, positive mindset, and determined attitude in hopes to reflect it on other workers or volunteers. Ensures customers are left with satisfaction and overall pleasing experiences. Quick to learn new skills and open to do whatever it takes to be the best possible person needed during these times. Loves receiving constructive criticism and giving when needed as well.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
Sparrow Hospital
Lansing, MI
01.2024 - Current
- I am starting to volunteer in Sparrow hospital on one of their wings.
- I am going to assist patients in making them comfortable.
- Bring flowers to them.
- Help visitors in where they need to go to visit the patient.
- Clean after patients are dismissed.
- Get patients food or ice when needed.
Cashier, Housekeeper, Activites, Reservations
Kampgrounds of America
Emmett, MI
03.2022 - Current
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
- Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Serviced, cleaned and restocked restrooms.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Answered customer inquiries regarding store policies and procedures.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered guests' questions regarding local attractions and directions.
- Maintained a friendly environment to encourage repeat business from customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Researched and resolved customer issues.
- Suggested amenities suited to clients' needs.
- Updated reservation records, availability, rates and other data into computer system.
- Printed itineraries and tickets for average of 80 guests each day.
- Followed up with customers after their stay at the campground.
- Implemented behavior modification strategies when needed in order to promote positive behaviors among kids.
- Maintained accurate records of attendance, program evaluation forms and incident reports.
- Supervised playground activities ensuring that rules are adhered too while encouraging social interaction amongst participants.
- Planned and coordinated daily activities for children aged 5-12 to ensure a safe, stimulating and enjoyable environment.
- Organized special events such as fun games, movie nights, art projects for kids to enjoy.
- Helped with purchases and signed customers up for rewards program.
Volunteer
Salvation Army Bell Ringer
Richmond, MI
11.2021 - Current
- I was a bell ringer for The Salvation Army seeking donations during the winter months.
Pet Sitter
Family Members and Freinds
Memphis, MI
07.2020 - Current
- Prepared food to meet needs of animals under care with appropriate meals.
- Fed animals twice daily and refilled water dish.
- Enforced house rules consistently so that pets understood expectations for acceptable behaviors.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
Volunteer
Trinity Lutheran Church
Richmond, MI
02.2020 - Current
- I help teach Sunday school to get little kids to understand the Bible.
- I help acolyte services by lighting candles and giving communion.
- I acted in many different outdoor nativity scenes to have people find an appreciation for the Bible and understand what Christmas is all about.
Waitress
Whisky Barrel
Emmett, MI
03.2023 - 07.2023
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Presented menus and answered questions regarding items.
- Prepared checks accurately and processed payments promptly.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with customers to ensure that they were enjoying their meals.
- Prepared checks, itemizing total meal costs and taxes.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took orders for food and drinks and delivered them to guests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated daily specials to customers.
Volunteer
Richmond Community Schools
Richmond, MI
05.2021 - 06.2023
- I helped little kids (elementary students through middle school) find love for basketball and volleyball. I did this by teaching them fundamentals, running drills, and showing them how fun sports are.
- I volunteered in a fourth grade class room and helped the teacher and students during lessons and recess.
- I helped my mom in her classroom with decorating and any time she would need help during her lessons.
Cashier
McDonald's
Capac, MI
03.2021 - 08.2021
- Offered customers carry-out service at completion of transaction.
- Counted and balanced cashier drawers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
- Checked completed orders for correct quantity and quality.
Education
High School Diploma -
Richmond Community Schools
Richmond, MI05-2023
Some College (No Degree) - Human Biology
Michigan State University
East Lansing, MISome College (No Degree) - General Education Classes
Saint Clair Community College
Port Huron, MISkills
- Food Distribution
- Telephone Etiquette
- Flexible Schedule
- Great Work Ethic
- Problem Solver
- Determined
- Communication Skills
- Personable
- Student Leadership
- Student Involvement
- Activities Leadership
- Supporting Fundraising
- Youth Ministry
- Customer Transactions
- Customer Relations
- Cash Register Operation
- Cooperative Attitude
- Health and Wellness
Affiliations
- Loves fitness (weightlifting, running, sports, anything to get the heart pumping).
- Loves nutrition (always into new healthy recipes or yummy food).
- Loves to read (anything from self help to fiction).
- Loves to listen to podcasts.
- Loves to travel (even small adventures).
- Loves to go on walks and hikes.
- Loves animals and hopes to start volunteering at the humane society.
- Loves to hangout with family and friends and is always excited to meet new people.
- Loves building connections.
Certification
- CPR certified
References
References available upon request.
Timeline
Volunteer
Sparrow Hospital
01.2024 - Current
Waitress
Whisky Barrel
03.2023 - 07.2023
Cashier, Housekeeper, Activites, Reservations
Kampgrounds of America
03.2022 - Current
Volunteer
Salvation Army Bell Ringer
11.2021 - Current
Volunteer
Richmond Community Schools
05.2021 - 06.2023
Cashier
McDonald's
03.2021 - 08.2021
Pet Sitter
Family Members and Freinds
07.2020 - Current
Volunteer
Trinity Lutheran Church
02.2020 - Current
High School Diploma -
Richmond Community Schools
Some College (No Degree) - Human Biology
Michigan State University
Some College (No Degree) - General Education Classes
Saint Clair Community College