Kota M Glende
Rochester
Summary
Developed skills in communication and relationship-building within educational and professional setting. Seeking to transition into the medical field where these abilities can be leveraged effectively. Committed to creating positive interactions and fostering sense of community in any environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Olive Garden
12.2024 - Current
- Handled high pressure situations with composure and ease, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed them of accurate wait time estimates.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Outback Steakhouse
09.2023 - 05.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by efficiently rolling and packaging silverware for restaurant use.
- Consistently met or exceeded daily quota for rolled silverware sets, contributing to overall team productivity goals.
Student Ambassador
Upstream Mental Health Education
05.2022 - 08.2022
- Developed and implemented personalized tools for improved mental health outcomes for teens.
- Collaborated closely with mental health professionals to establish comprehensive care plans for teens in school struggling with mental health issues.
- Created and discussed stress management workshops for teens, resulting in improved overall mental health.
- Increased community awareness on mental health issues by creating tools for teens to combat mental health and learn about their own personal stressors
Education
High School Diploma -
Odyssey Academy
Rochester, NY06.2024
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Reservation management
- Dining room management
- Phone etiquette
- Interactive communication skills
Certification
- CPR/AED Certification
- NYS Driver's License
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- Pilates
- Photography
- Yoga
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- Theater
- Baking
- Mindfulness Practices
- Astrology
- Personal Development and Self-Improvement
Timeline
Host
Olive Garden
12.2024 - Current
Host
Outback Steakhouse
09.2023 - 05.2024
Student Ambassador
Upstream Mental Health Education
05.2022 - 08.2022
High School Diploma -
Odyssey Academy
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Samantha PereaSamantha Perea
To-Go Server at Olive GardenTo-Go Server at Olive Garden
Dayana DavalosDayana Davalos
Server at Darden Restaurants, Olive GardenServer at Darden Restaurants, Olive Garden
Ruth RossRuth Ross
Line Cook at Darden Restaurants, Olive GardenLine Cook at Darden Restaurants, Olive Garden
Jonathan HabeckerJonathan Habecker
Custodian at Houghton UniversityCustodian at Houghton University