Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kother Maru

Stone Mountain,GA

Summary

Multi-talented individual consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Strengths in social and emotional skills complementing other attributes including being a team player, able to work in a fast-paced environment, problem solving and interacting with others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fred Loya Insurance
Decatur, GA
02.2024 - Current
  • Consistently exceeded monthly sales targets for auto insurance products through effective client engagement.
  • Reduced turnaround times for coverage requests by streamlining underwriting processes.
  • Provided personalized quotes and proposals that aligned with specific client needs.
  • Enhanced client understanding of insurance products, empowering informed decision-making.
  • Established strong relationships with clients via proactive communication and quality service.
  • Partnered with claims adjusters and actuaries to develop effective risk management strategies.
  • Achieved cost reductions in claims through diligent evaluations of policyholder risks.
  • Efficiently handled incoming calls, resolving customer inquiries while balancing company interests.

After School Mentor

WINGS For Kids
Atlanta
08.2019 - 05.2023
  • Coached students on academic and behavioral improvement
  • Collected data to assist with students progress towards organizational/academic goals
  • Mentored 15 elementary students
  • Tutored students in math, language arts, science and social studies
  • Collaborated with school partners and parents towards efforts of student improvement
  • Organized and stored toys and classroom materials to maintain order
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts
  • Provided individual and group teaching to 15 students to motivate and instill social and emotional skills
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior

Political Affairs Ambassador

The Borgen Project
Seattle, WA
06.2019 - 09.2019
  • One of 5% of applicants selected to advocate The Borgen Project's national campaign to make poverty a focus of U.S
  • Foreign policy
  • Met with members of Congress and Congressional staffers in Georgia and its 4th Congressional District
  • Represented The Borgen Project at various business, political and community events
  • Assisted with fundraising $500 through personal fundraising
  • Mobilized individuals to contact their members of Congress in support of key poverty-reduction legislation
  • Spoke to groups, classes and organizations about supporting poverty reducing legislation
  • Wrote letters of support for key programs to political leaders, media and other groups

Education

Bachelor of Arts - Political Science

Georgia State University
Atlanta, GA
12.2021

Skills

  • Microsoft Office
  • Customer service
  • Team collaboration
  • Leadership
  • Social and Emotional Learning
  • Data entry
  • Time management
  • Problem solving
  • Data analysis
  • Risk assessment

Certification

Personal Lines License

Timeline

Customer Service Representative

Fred Loya Insurance
02.2024 - Current

After School Mentor

WINGS For Kids
08.2019 - 05.2023

Political Affairs Ambassador

The Borgen Project
06.2019 - 09.2019

Bachelor of Arts - Political Science

Georgia State University

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Kother Maru