Kristen Jolley
Desloge,MO
Summary
Experienced and versatile manager and administrator with a proven track record in driving the development, management, and growth of diverse organizations. Service-centric leader dedicated to maximizing revenues, elevating the client experience, fostering strong brand loyalty, and prioritizing client satisfaction.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Uber
09.2021 - Current
- Facilitates deliveries from merchant to customer
- Organizes drop-off with every customer by specific instruction
- Manages individual business numbers to limit expenses and increase revenue
- Communicates with application/partner staff for order management
Delivery Driver
DoorDash
Springfield, MO
03.2021 - Current
- Facilitates deliveries from merchant to customer
- Organizes drop-off with every customer by specific instruction
- Manages individual business numbers to limit expenses and increase revenue
- Communicates with application/partner staff for order management
Inventory Expert
Washington Inventory Services
Park Hills, MO
09.2024 - 03.2025
- Maintained rapid performance standards in assessing inventory accuracy for commercial clients.
- Coordinated retail business segments to harmonize with software inventory projections.
- Diagnosed and rectified on-site technical issues to ensure smooth operations.
Customer Service Associate
Circle K
Bonne Terre, MO
01.2024 - 09.2024
- Assisted high daily volume of customers with a positive attitude.
- Maintained high standards in handling customer issues, securing favorable results.
- Created diverse breakfast pastries and hot food items for early customer demands.
- Conducted regular cash drops accurately.
- Provided assistance to customers buying lottery tickets.
- Ensured compliance with state regulations by verifying the age of customers purchasing alcohol and tobacco.
- Ensured availability of essentials at gas pumps through consistent restocking.
- Ensured shelves, fountains supplies, and coolers were regularly restocked.
- Ensured gas station cleanliness in compliance with health regulations.
Warehouse Receiving Clerk
SRC Logistics
09.2022 - 09.2023
- Oversaw parcel transfer from dock to warehouse shelves using forklift.
- Managed shipment of pallets for redistribution across the country.
- Executed truck load and unload tasks with precision on a seated forklift.
- Performed shipping and receiving tasks utilizing an aerial forklift.
- Affixed shipping labels to packages with accuracy.
- Handled industrial machinery, including pallet wrappers, to secure shipments.
Retail Store Manager/Salon Manager
Ulta
Springfield, MO
01.2021 - 08.2022
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Achieved sales goals through effective product demonstrations and persuasive communication skills.
- Provided excellent after-sales support by promptly addressing client concerns or inquiries about purchased items.
- Developed strong relationships with clients by offering exceptional customer service, leading to repeat business and referrals.
- Assisted clients with makeup application techniques for various events, resulting in increased confidence and satisfaction.
- Mentored new hires by sharing best practices for achieving sales goals, enhancing their productivity from the onset.
- Organized promotional events to increase brand awareness and generate new leads for the store's salon clientele base.
- Promoted to Assistant Salon Manager from Beauty Associate.
- Handled stylist booking management and follow-ups efficiently.
- Ensured salon area cleanliness to meet regulatory standards.
- Temporarily relocated to fulfill a Retail Store Manager position at a nearby location during corporate restructuring.
- Achieved goal sales targets by consistently evaluating team member output and delivering constructive feedback.
- Organized deposits and paperwork for scheduled pickups.
- Unloaded truck and stocked items accurately.
Store Manager
Sally Beauty
Aiken, SC
07.2019 - 01.2021
- Created weekly schedules and managed employee tasks.
- Updated inventory when managing truck shipments and receiving product.
- Recorded and processed disposal of hazardous materials according to safety guidelines.
- Conducted follow-up with customers on resolved issues to uphold quality service.
- Achieved sales goals by evaluating and improving team productivity on a consistent basis.
- Prepared daily bank deposits from audited funds.
- Evaluated client preferences to offer the best product recommendations.
- Created engaging displays of new stock for boosted sales.
- Managed recruitment and training of new associates.
- Increased sales by leveraging industry expertise to address customer concerns.
Team of Experts Account Representative
T-Mobile
Springfield, MO
09.2018 - 07.2019
- Managed customer accounts primarily by resolving payment and order issues.
- Specialized in billing information and facilitated account transfers.
- Explained products and benefits to customers to promote sales.
- Stayed updated on new information and tech, company training, policies, and product.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
Director of Operations/Executive Administrator
Mark Stewart Real Estate Group, LLC of Keller Williams
Springfield, MO
01.2016 - 09.2018
- Oversaw real estate transactions including listing agreements, buyer agency contracts, and employment documents by maintaining state compliance.
- Coordinated with lenders, title companies, attorneys, and real estate agents to ensure seamless home contract closings.
- Developed graphic and print marketing materials to promote team activities.
- Mentored and coached team members to foster a productive and engaging work environment
- Assisted in recruiting, hiring, and training of team members
- Supervised routine operations to meet business goals.
- Enhanced operational quality through the development of comprehensive systems.
- Tracked social media and industry trends to develop fresh content for client acquisition.
- Refined client records and consistently communicated with clients about reliable home maintenance vendors.
- Scheduled home photography and inspections.
- Developed campaigns and specific marketing strategies for clients
- Updated social media platforms with latest news and company details.
- Conducted training sessions for office administrators and their real estate teams through the brokerage.
- Equipped team agents with marketing materials and tools for weekly open houses.
Office Manager
Hank's Fine Furniture
Springfield, MO
04.2015 - 01.2016
- Updated prices and maintained accurate inventory records.
- Handled customer service responsibilities by answering phone calls and helping customers in location with selections, payment options, cancellations.
- Audited cashier drawers at shift start and end to verify accurate cash counts.
- Maintained detailed logs of delivery and pickup transactions.
- Collaborated with warehouse staff for scheduled furniture collection.
- Processed truck manifests to produce detailed inventory tags for floor supplies.
- Managed processing of customer warranty claims.
Customer Service Specialist Manager
JPMorgan Chase
Springfield, MO
05.2014 - 04.2015
- Oversaw accounts for affluent customers with precision.
- Communicated nuances of product benefits tied to their credit card.
- Ensured appropriate changes were made to resolve customer complaints.
- Enhanced customer satisfaction by resolving credit card inquiries promptly.
- Guided clients on credit card benefits, boosting usage of available perks.
Education
High School Diploma -
Nixa High School
Nixa, MO2014
Skills
- Communication/Interpersonal Skills
- Organization/Implementation
- Graphic Design/Digital Marketing
- Computer Skills/Software
- Conflict Resolution/Problem Solving
Promotions And Recognition
- Ulta - Beauty Associate to Salon Manager to Retail Experience Manager
- Sally Beauty - Beauty Advisor to Store Manager
- Mark Stewart Real Estate Group, LLC - Office Assistant to Director of Operations to Executive Administrator
- Hank's Fine Furniture - Office Assistant to Office Manager
Timeline
Inventory Expert
Washington Inventory Services
09.2024 - 03.2025
Customer Service Associate
Circle K
01.2024 - 09.2024
Warehouse Receiving Clerk
SRC Logistics
09.2022 - 09.2023
Delivery Driver
Uber
09.2021 - Current
Delivery Driver
DoorDash
03.2021 - Current
Retail Store Manager/Salon Manager
Ulta
01.2021 - 08.2022
Store Manager
Sally Beauty
07.2019 - 01.2021
Team of Experts Account Representative
T-Mobile
09.2018 - 07.2019
Director of Operations/Executive Administrator
Mark Stewart Real Estate Group, LLC of Keller Williams
01.2016 - 09.2018
Office Manager
Hank's Fine Furniture
04.2015 - 01.2016
Customer Service Specialist Manager
JPMorgan Chase
05.2014 - 04.2015
High School Diploma -
Nixa High School