Koulton Fisher
Uhrichsville,OH
Summary
IT technician with a strong track record in delivering exceptional end-user support and optimizing network performance. Expertise in Active Directory management and technical troubleshooting, leading to effective problem resolution and enhanced team collaboration. Focused on improving IT reliability and user experience through clear communication and technical skills.
Overview
3
3
years of professional experience
Work History
IT Technician
Televoi
Canton, OH
01.2025 - Current
- Delivered Tier 1/2 technical support to end users, resolving help desk tickets while ensuring clear communication and timely follow-up.
- Deploy and configure desktops/laptops (OS installs, applications, drivers) and verify post-deployment functionality.
- Administer Active Directory accounts, including access changes and permissions aligned with role requirements.
- Facilitated network setup and resolved connectivity issues for routers, switches, and wireless access points, enhancing overall network performance.
- Perform routine maintenance (patching, security updates, antivirus scans, backup checks) to improve reliability and security.
- Document incidents, troubleshooting steps, and resolutions; maintain knowledge base articles for recurring issues.
- Managed asset tracking and coordinated vendor repairs and warranty claims.
- Coordinated video conferencing and meeting room setups, troubleshooting device and connectivity issues to minimize downtime during critical meetings.
Sales Specialist
Charter Communications
New Philadelphia, OH
03.2023 - 01.2025
- Troubleshot customer equipment and mobile devices, enhancing first-contact resolution and increasing overall satisfaction.
- Assisted customers with telecom products/services by addressing technical questions and offering clear guidance to enhance user experience.
- Managed internal systems for account updates, documentation, inventory handling, and trade-in shipments to ensure operational efficiency.
Education
High School Diploma - Information Technology
Buckeye Career Center
New Philadelphia, OH01.2021
High School Diploma -
Claymont High School
Uhrichsville, OH01.2021
Skills
- End-user and technical support
- Desktop troubleshooting
- Remote assistance
- Helpdesk management
- Windows administration
- Microsoft 365 administration
- Active Directory management
- System imaging and deployment
- Team collaboration
- Ticketing systems
- Problem resolution techniques
- Application support and updates
- Antivirus and backup checks
- Asset management and tracking
- Hardware installation and setup
- Conference room AV support
- Network fundamentals (LAN/WAN)
- Wireless networking solutions
- Router and switch configuration
- Network maintenance protocols
- Technical documentation skills
- User training programs
- Efficiency improvement strategies
Languages
English
Projects
CHC VoIP Deployment, Akron, OH, Supported new VoIP customers through onboarding and implementation, including building call flows with auto attendants, ring groups, call queues, schedules/time frames, and paging configurations; helped deploy and support Community Health Center's (CHC) phone system to improve call handling and overall operational efficiency. CHC FQHC Clinic Buildout, Planned, coordinated, and installed required hardware for CHC's new FQHC medical clinic, enabling reliable day-to-day operations and improved access to basic healthcare. CHC Administration Renovation Support, Assisted with planning and installation of hardware and network equipment for CHC's renovated administration building, supporting stronger internal coordination and productivity.
Home Lab
IT Support Technician, UniFi Network Core, Operating a UniFi Dream Router 7 with a 48-Port PoE Pro UniFi switch as the backbone of my home network, using UniFi's centralized management for day-to-day monitoring and configuration., Wireless Coverage, Deployed two UniFi U7 Lite WiFi 7 access points to provide consistent whole-home WiFi and to evaluate roaming behavior, client performance, and overall stability., Video & Security Platform, Implemented a UniFi NVR in preparation for planned camera deployments, while testing storage capacity, retention settings, and remote viewing., Storage & Cloud Services, Added a UniFi Pro NAS for cloud storage and centralized file management, with a focus on secure access and reliable backups., Structured Cabling, Ran structured Ethernet throughout the home with dual-port wall jacks; currently 6 active in-wall ports are available, with plans to expand and add additional drops as needed.
Technical Skills
Desktop/laptop troubleshooting, imaging/deployment, peripherals, printers, remote support, conference room/AV support, Windows 10/11, Microsoft 365 Admin Center, Active Directory, Azure/Entra (basic), LAN/WAN fundamentals, routers/switches/APs, Fortinet (FortiGate), FortiSwitch, Ubiquiti UniFi (switching/routing/cameras/NVR), Ticketing, knowledge base documentation, asset tracking, patching/updates, antivirus scans, backup checks, warranty/vendor coordination
Timeline
IT Technician
Televoi
01.2025 - Current
Sales Specialist
Charter Communications
03.2023 - 01.2025
High School Diploma - Information Technology
Buckeye Career Center
High School Diploma -
Claymont High School