Troy Arias
Prince Frederick,MD
Summary
Service Technician with experience in testing, troubleshooting, and verifying bank intrusion alarm systems, performing preventive maintenance, and documenting compliance. Strong background in coordinating with monitoring centers and resolving system issues in the field.
Overview
4
4
years of professional experience
Work History
Service Technician
First Link Inc.
Washington, DC, DC
02.2024 - Current
- Respond to alarm calls, assess any issues, and coordinate resolutions with branch staff and monitoring centers.
- Diagnose and resolve alarm system problems to ensure systems return to full operation promptly.
- Communicate with monitoring centers and branch staff to confirm that issues have been resolved, and to update them on the system status.
- Perform scheduled preventive maintenance on vault doors and time locks to ensure compliance with security standards.
- Document all service activities in company systems for accurate record-keeping.
Service Manager
Chipotle
Prince Frederick, Maryland
08.2021 - 02.2024
- Oversaw daily operations to ensure the restaurant performed efficiently.
- Trained and mentored team members on service standards and procedures.
- Collaborated with corporate and IT teams to implement new technology initiatives, including online ordering systems, mobile apps, and digital menu boards.
- Implemented a new Point of Sale (POS) system and trained staff to optimize order accuracy and reduce processing time.
- Used data analytics tools to analyze customer feedback and identify areas for service improvement.
Education
Calvert High School
Prince Frederick, MD05-2019
Skills
- Hardware and software troubleshooting
- Ticket-based issue tracking
- System configuration and validation
- Basic networking concepts
- Issue escalation and resolution
- End-user technical support
Timeline
Service Technician
First Link Inc.
02.2024 - Current
Service Manager
Chipotle
08.2021 - 02.2024
Calvert High School