Koumour Lor
Oshkosh
Summary
Diligent, detail attentive, and eager to help out customers with anything. I am always willing to go beyond and above to ensure customers receive the best experience possible. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Gruenhagen Conference Center
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
IT User Support
UW Oshkosh Information Technology
05.2023 - 08.2023
- Provided customers quick and easily understandable directions over phone calls.
- Learned on the job knowledge on how to deal with different technical issues around the campus.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Online Pick-Up and Delivery
Walmart
01.2022 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Crew Memeber
McDonald's
06.2020 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Arts - English (General)
University of Wisconsin Oshkosh
Oshkosh, WI08.2025
No Degree - Japanese Language
University of Wisconsin Oshkosh
Oshkosh, WI08.2025
Skills
- Quick Learning
- Diligent
- Hard Working
- Attentive
- Friendly
Accomplishments
- Achievements/Tasks
Languages
Hmong
Japanese
English
German
Personal Information
Title: Undergraduate Student
Hobbies and Interests
- Film
- Art
- History
- Languages
- Culture
Timeline
Front Desk Receptionist
Gruenhagen Conference Center
09.2023 - Current
IT User Support
UW Oshkosh Information Technology
05.2023 - 08.2023
Online Pick-Up and Delivery
Walmart
01.2022 - 08.2023
Crew Memeber
McDonald's
06.2020 - 08.2022
Bachelor of Arts - English (General)
University of Wisconsin Oshkosh
No Degree - Japanese Language
University of Wisconsin Oshkosh
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