MODESTE GOLSTON
Shreveport,L.A
Summary
Dynamic customer service professional with extensive experience at Creative Advertising, excelling in communication and problem-solving. Proven ability to enhance client satisfaction through effective multi-line phone management and a welcoming demeanor. Adept at fostering positive relationships and driving sales through exceptional service and visual merchandising skills. Self-motivated professional highly experienced in guest services. Pleasant personality, coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Creative Advertising
Shreveport, LOUISIANA
07.2025 - Current
- Created welcoming atmosphere for clients and visitors through warm greetings.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
Front Desk Opener
Club4Fitness
10.2023 - Current
- My job requires me to open the gym in the morning and perform all duties required, such as cleaning, answering phone calls, signing up members, and setting up merchandise on shelves.
Sales Associate
Victoria's Secret
09.2015 - 04.2020
- Craft and establish advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers with product selection and fitting room needs.
Sales Associate
Hand & Stone Spa
04.2015 - 08.2015
- Sold memberships, gift cards, and service upgrades to enhance revenue.
- Provided exceptional service by answering phone calls and greeting clients upon arrival.
- Educated clients about spa services, products, and policies to ensure informed decisions.
City Carrier Assistant 1
USPS
05.2014 - 03.2015
- My job required me to deliver and collect mail by foot or by vehicle under varying road and weather conditions in a prescribed area; maintain professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products, and geography of the area.
Hostess
Southern Trace Country Club
09.2012 - 02.2014
- My job required me to greet the members at the door and lead them to their seating area to be served.
Cashier
Gigi's Martini Room
02.2012 - 01.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed incoming calls during busy shifts.
Car Hop
Sonic Drive Inn
02.2010 - 04.2011
- My job required me to carry the food outside to the customers.
- I was required to take order to make sure the customer's food was always right.
Customer Service Representative
US Support Call Center
05.2009 - 01.2010
- My job required me to answer calls from customers and do the best of my ability in order to solve problems with services, billing, and products.
Education
High School Diploma -
Southwood High School
Shreveport, Louisiana01.2008
Some College (No Degree) -
Grambling State University
Grambling, LASome College (No Degree) -
Pace University
NYCSome College (No Degree) -
Northwestern State University
Shreveport, LASome College (No Degree) -
LSUS
Shreveport, LouisianaSkills
- Communication skills
- Computer literacy
- Organizational skills
- Critical thinking
- Quick learning
- Professional demeanor
- Customer satisfaction focus
- Verbal communication
- Professional work ethic
- Customer service orientation
- Microsoft Office proficiency
- Typing skills
- Fast-paced environment adaptability
- Extended standing capability
- Active listening
- Data entry expertise
- Visual merchandising
- Team collaboration
- Problem solving
- Effective communication strategies
- Cash handling proficiency
- Filing systems management
- Mail handling expertise
- Sensitive information management
- Complex problem solving
- Visitor registration management
- Initiative taking
- Telephone etiquette skills
- Appointment scheduling
- Customer interaction and assistance
- Conflict resolution skills
- Email and telephone professionalism
- Decision making abilities
- Multi-line phone management
- Customer service
Accomplishments
- Maintained daily cleanliness of area
- Accepted payment from customers and made changes if necessary
- Answered telephone calls and responded to inquiries
- Greeted each customer with friendly eye contact
- Mastering emotional intelligence
- Overcoming weaknesses
- Efficiently resolved many client issues, often earning praise from clients for my efforts
- Met deadlines consistently
- Established a personalized approach to the customer's experience
- Assisted customers with inquiries and solved problems in a professional and courteous manner
Career Overview
- Friendly employer with determination to maintain customer satisfaction
- Dedicated employer in a fast-paced environment with great attitude
- Customer-focused with a solid understanding working in demanding field
- Well-qualified and reliable customer service with excellent communication
- Energetic and reliable to keep customers happy
Timeline
Front Desk Receptionist
Creative Advertising
07.2025 - Current
Front Desk Opener
Club4Fitness
10.2023 - Current
Sales Associate
Victoria's Secret
09.2015 - 04.2020
Sales Associate
Hand & Stone Spa
04.2015 - 08.2015
City Carrier Assistant 1
USPS
05.2014 - 03.2015
Hostess
Southern Trace Country Club
09.2012 - 02.2014
Cashier
Gigi's Martini Room
02.2012 - 01.2013
Car Hop
Sonic Drive Inn
02.2010 - 04.2011
Customer Service Representative
US Support Call Center
05.2009 - 01.2010
High School Diploma -
Southwood High School
Some College (No Degree) -
Grambling State University
Some College (No Degree) -
Pace University
Some College (No Degree) -
Northwestern State University
Some College (No Degree) -
LSUS