Kourtlynn Waters
McDonough,GA
Summary
Supported operations and sales with 4 years of experience. Assisted in customer service communication and problem-solving while managing complex systems and providing tactical recommendations. Facilitated multitasking and conflict resolution to maintain smooth operations and positive client interactions. Operated as database manager, maintaining the common operational picture and managing 250 surface and air contacts. Completed troubleshooting tasks and pre-underway checks. Contributed as shipping officer in safe navigation of 16 sea and anchor evolutions with zero incidents, ensuring ship readiness. Qualified as duty operations officer, overseeing operations responsibilities for 50 sailors and two divisions. Managed underway preparations and checklists, while processing casreps and sitreps to support operations department. Collaborated as a member of the tactical combat casualty care team, delivering command medical training to maintain high medical readiness. Stood over 500 hours of watch to fulfill essential operational security roles. Managed millions of dollars in equipment within the ship. Security Clearance: Secret.
Overview
6
6
years of professional experience
Work History
Agent Representative
Alorica
Humble, TX
07.2025 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure data accuracy and compliance.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new representatives on systems and best practices for efficient operations.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed training materials for onboarding processes, ensuring consistency across teams.
- Excelled at building rapport with both prospective clients and long-standing customers while representing the company at networking events and trade shows.
- Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
Operations Specialist
US NAVY
Everett, WA
06.2022 - 06.2025
- Advise on shipboard warfare operations and navigation, maintaining displays for strategic plotting in various warfare areas and navigation.
- Operate and interpret surveillance radars, identification equipment, and communications systems, providing tactical recommendations to senior leadership.
- Apply current procedures and doctrine to Combat Information Center operations, ensuring compliance with Joint/Allied publications and instructions.
- Display and disseminate tactical information during Surface Warfare, Integrated Air and Missile Defense, Undersea Warfare, and other operations.
- Serve as Air Traffic Controller for helicopters and supersonic jet aircraft, managing radar and identification equipment effectively.
Sales Associate
Polo Ralph Lauren
Locust Grove, GA
08.2020 - 02.2022
- Surpassed annual sales targets through strategic planning and execution of promotional events.
- Delivered exceptional customer service to create a memorable shopping experience.
- Gained and applied in-depth product knowledge to effectively assist customers.
- Upheld merchandise in alignment with established visual presentation standards.
- Engaged in merchandising activities, including stock maintenance and floor changes.
- Cultivated a retail environment reflecting high taste and sophistication.
- Adhered to company guidelines for maintaining a professional appearance.
Education
Associate of Science -
Georgia State University
Atlanta, GASkills
- Led customer service initiatives to improve communication and response times Oversaw time management strategies to optimize team productivity Championed problem-solving approaches to enhance service delivery Fostered active listening skills among team members to better address client concerns Promoted attention to detail in data entry processes to ensure accuracy Adapted training programs to meet diverse learner needs Mediated conflict resolution efforts to maintain team harmony Implemented 5S methodology to streamline operations Directed technical support teams to resolve issues efficiently Managed warehouse maintenance projects to ensure operational readiness
Timeline
Agent Representative
Alorica
07.2025 - 03.2026
Operations Specialist
US NAVY
06.2022 - 06.2025
Sales Associate
Polo Ralph Lauren
08.2020 - 02.2022
Associate of Science -
Georgia State University