Kourtnee Decker
Columbus O
Summary
Detail-oriented Medical Assistant with strengths in patient scheduling and direct patient care. Committed to enhancing patient experiences through effective communication and HIPAA compliance.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Ohio Health Medical Center
Dublin, OH
10.2022 - Current
- Assisted in patient intake, ensuring accurate data collection and efficient workflow.
- Conducted preliminary assessments, documenting vital signs and medical histories for physician review.
- Supported providers during examinations by preparing instruments and maintaining a sterile environment.
- Managed scheduling of appointments, optimizing provider availability and patient access to care.
- Educated patients on treatment plans and medication instructions, enhancing understanding and adherence.
- Trained new staff members on clinical procedures and office protocols, fostering team efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Central Ohio Primary Care
Columbus, OH
03.2018 - 10.2022
- Collaborated with healthcare team to streamline processes, improving patient flow and satisfaction rates.
- Implemented electronic health record updates, ensuring compliance with regulatory standards and accuracy in documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Phlebotomist
Central Ohio Primary Care
Columbus, OH
03.2016 - 10.2022
- Collected blood samples efficiently using various venipuncture techniques.
- Ensured compliance with safety protocols and infection control measures.
- Managed patient interactions to provide comfort and reassurance during procedures.
- Maintained accurate records of blood collection and patient information in electronic systems.
- Trained new staff on phlebotomy techniques and best practices for patient care.
- Streamlined blood draw processes, reducing wait times for patients significantly.
- Collaborated with healthcare teams to coordinate lab testing and results communication.
- Performed laboratory tests to assist physicians in diagnosis.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
License Practical Nurse -
Hondros College of Nursing
Westerville, OH04-2026
Ohio School of Phlebotomy
Columbus, OH10-2014
High School Diploma -
Amanda Clear-Creek
Amanda, OH05-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- CPR
- Immunization administration
- Inventory and supply management
Timeline
Medical Assistant
Ohio Health Medical Center
10.2022 - Current
Medical Assistant
Central Ohio Primary Care
03.2018 - 10.2022
Phlebotomist
Central Ohio Primary Care
03.2016 - 10.2022
License Practical Nurse -
Hondros College of Nursing
Ohio School of Phlebotomy
High School Diploma -
Amanda Clear-Creek