Kourtnee' Jones
Loganville,GA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
5
5
years of professional experience
Work History
Studio Manager
Painting With A Twist Alpharetta
Alpharetta, GA
09.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Supervised specialized staff teams, delegating artists and assistants to handle various projects.
- Supervise specialized staff teams, delegating artists and assistants to handle various projects.
- Selected and maintained up to $50,000 worth of studio equipment.
- Implemented marketing strategies to promote studio to potential clients.
- Handled accounting for payroll and billing.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Medical Office Coordinator
Holistic Gynecology, Inc.
Decatur, GA
05.2019 - 09.2020
- Created and maintained medical records from time of admission through patient discharge.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Devised appointment guidelines and schedules for 4 treatment appointments each day
Certified Medical Assistant
Sandy Springs Internal Medicine
Sandy Springs, GA
07.2017 - 04.2019
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Taught patients about medications, procedures and care plan instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Measured patient spirometry.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
Clinical Manager
American Family Care
Atlanta, GA
07.2016 - 07.2017
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed and adjusted work schedules for clinical staff.
- Regularly evaluated employee performance and provided feedback.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implement new policies and educate staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Developed, implemented, revised and evaluated policies and procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Monitored all phone calls and scheduled appointments.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Selected, promoted and terminated staff members.
- Created work schedules for 12 employees and oversaw functioning of billing department.
Education
Certificate - Medical Assisting
Orangeburg Calhoun Technical College
Orangeburg, SC07.2007
Skills
- Mentoring and coaching
- Company policies and procedures
- Business administration
- Business planning
- Budgeting
- Staff Management
- Creative merchandising
- Sales and marketing
- Negotiation
- Financial Management
- Search Engine Optimization
- Flexible and Adaptable
- Decision Making
- Attention to Detail
- Organization and Time Management
- Teamwork and Collaboration
Timeline
Studio Manager
Painting With A Twist Alpharetta
09.2021 - Current
Medical Office Coordinator
Holistic Gynecology, Inc.
05.2019 - 09.2020
Certified Medical Assistant
Sandy Springs Internal Medicine
07.2017 - 04.2019
Clinical Manager
American Family Care
07.2016 - 07.2017
Certificate - Medical Assisting
Orangeburg Calhoun Technical College