Kourtnee Williams
Summary
Experienced business professional with a strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and client communication. Recognized for adaptability in meeting changing needs and providing reliable leadership. Ready to make a significant impact in patient care and fostering team growth.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Owner/Operator
Indy Critter Care, LLC
04.2021 - Current
- As owner and operator of Indy Critter Care, LLC, I managed a customer base of over 30 clients who utilized my services throughout the year for their reoccurring walk and drop-in pet care needs as well as vacation care
- I actively used social media outlets for marketing and advertisement purposes to generate new client leads and then conducted phone screenings and in-person meet and greets to ensure my services were a good fit for the prospective client's needs
- Using a web-based software, I processed client service requests, managed multiple different client schedules, and processed invoices for services rendered
Personal Loan Specialist
OneMain
10.2019 - 03.2021
- As a Personal Lending Specialist, I processed loan applications for current and former customers as well as new customers via online applications, walk ins and phone calls
- I gathered necessary information to get the applications approved such as income, employment and identification verifications
- In addition, I called delinquent customers to attempt to resolve their accounts and get them current again using deferments, loan modifications and re-age assistance programs
Reservation Specialist
Paws and Play Pet Resort & Training Center
01.2019 - 09.2019
- At Paws & Play I learned about dog behavior and play styles and how to interact with different dogs
- I quickly and efficiently detailed a lodging dog's belongings as well as their feeding, activity and medication schedule into the software for all employees to review as needed
- I answered inbound phone calls and gave information about our services and pricing as well as schedule services for clients
- I also made outbound phone calls to follow up with customers who were on waiting lists for lodging, spa or training services
Financial Relationship Consultant
Regions Bank
01.2018 - 01.2019
- As a Financial Relationship Consultant with Regions Bank, it was my job to ensure that customers were in the best products specific to their individual banking behaviors and needs
- My daily duties included: outbound phone calls, new account opening, existing account maintenance, problem resolution, input of loan applications, answer inbound calls and respond to customer questions or concerns
- By completing these tasks diligently and to the best of my abilities I was able to build lasting relationships with my customers that help furnish success for both myself, my branch and Regions Bank as a whole
Personal Banker I, II, III, Personal Banker Development Specialist
Financial Center First Credit Union
07.2016 - 01.2018
- As a Personal Banker III and Personal Banker Development Specialist, my duties included: providing exceptional member experience, handling all financial transactions, training new employees, recommending products and services that may benefit a new or current member, processing loan applications; auto, mortgage, unsecured, secured, revolving, installment, branch audits, helping to achieve monthly branch goals
- By completing these tasks on a daily basis, I was able to build strong relationships with members to the point which they would only come to me with their financial needs
Education
High School Diploma -
Fishers High School
Fishers, IN06.2013
Skills
- Customer service
- Communication skills
- Medical terminology knowledge
- Organizational skills
- Problem solving
- Time Management
Certification
- BLS Certification, 10/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
Indy Critter Care, LLC
04.2021 - Current
Personal Loan Specialist
OneMain
10.2019 - 03.2021
Reservation Specialist
Paws and Play Pet Resort & Training Center
01.2019 - 09.2019
Financial Relationship Consultant
Regions Bank
01.2018 - 01.2019
Personal Banker I, II, III, Personal Banker Development Specialist
Financial Center First Credit Union
07.2016 - 01.2018
High School Diploma -
Fishers High School
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