Kourtney Cole
Houston,TX
Summary
Adept at multitasking and guest engagement, I enhanced customer satisfaction at Onion Creek under my manager, Cynthia Cantu by efficiently managing multiple tables and ensuring personalized service. My strong work ethic and proficiency in POS systems, coupled with exceptional teamwork, propelled seamless operations and positive dining experiences. An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Onion Creek/ Cynthia Cantu
02.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Business - Business Marketing
Lonestar College
Cypress, TX05.2029
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Organized
- Problem Solver
- Dependable
- Effective Communicator
- Proficient in task Prioritization
- Professional Development
- Leader
- Teamwork
- Flexible
Timeline
Server
Onion Creek/ Cynthia Cantu
02.2020 - 03.2024
Bachelor of Business - Business Marketing
Lonestar College
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