Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kourtney Cole

Houston

Summary

Dynamic server with expertise in hospitality service and guest relations management, honed at Loro Asian Smokehouse. Cultivated strong customer relationships, enhancing referrals and walk-in business by 20%. Skilled in task prioritization and team collaboration, ensuring efficient operations and exceptional service. Proficient in dietary accommodations, delivering safe and satisfying dining experiences.

Overview

1
1
year of professional experience

Work History

Server

Loro Asian Smokehouse
09.2024 - 01.2026
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

BBA - Business Marketing

University of Houston Downtown
Houston, TX
05-2027

Skills

  • Table resetting
  • Team member support
  • Hostess support
  • Order delivery practices
  • Sales techniques
  • Hospitality service expertise
  • Guest relations management
  • Guest engagement
  • Exceptional customer service
  • Team collaboration
  • Task prioritization
  • Sales expertise

Timeline

Server

Loro Asian Smokehouse
09.2024 - 01.2026

BBA - Business Marketing

University of Houston Downtown
Kourtney Cole