Kourtney Deville
Houston,TX
Summary
DOT-certified Urine Specimen Collector with training in accordance with 49 CFR Part 40 and experience in conducting mock collections. Background in healthcare with phlebotomy skills and expertise in documentation and compliance. Proven ability to maintain professional client interactions and uphold industry standards.
Overview
10
10
years of professional experience
Work History
Receptionist
Victorious Healthcare Academy
Houston, Texas
08.2025 - Current
- Managed front desk operations, providing professional greetings to visitors and ensuring a welcoming atmosphere.
- Operated multi-line phone system to manage incoming calls efficiently, efficiently directing calls to enhance communication flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments and maintained calendar for office staff.
- Scheduled appointments for clients, customers, and other visitors.
- Processed incoming mail, ensuring timely distribution to appropriate departments for effective correspondence.
Inbound Agent
ADT Security
10.2023 - 02.2024
- Managed inbound and outbound communication to enhance customer service and resolve problems effectively.
- Investigated customer complaints to achieve satisfactory outcomes while maintaining composure in high-stress situations.
- Addressed and resolved incoming alarms to ensure timely response to potential security incidents.
Customer Service Representative
Centauri Molina Passport Project
08.2023 - 10.2023
- Managed inbound and outbound calls, triaging customer inquiries to appropriate departments for timely resolution.
- Verified insurance eligibility and benefits, ensuring accurate billing and reducing potential coverage-related issues.
- Coordinated doctor appointment scheduling, enhancing patient experience and supporting organizational flow.
Customer Service Representative
Bio Air
01.2020 - 08.2023
- Resolved customer complaints, enhancing company image and promoting customer retention.
- Facilitated communication with customers and management, improving customer satisfaction and team collaboration.
- Managed a multi-line phone system to efficiently process orders and triage calls, ensuring timely customer service.
Customer Service Agent
Alorica
06.2016 - 08.2020
- Verified insurance eligibility and benefits to ensure coverage and minimize billing issues.
- Recorded payments accurately while coordinating communication with multiple departments to enhance operational efficiency.
- Collected and processed patient demographic, insurance, and financial data to streamline appointment scheduling and ensure compliance with medical necessity regulations.
Education
Certificate - DOT Urine Specimen Collector
Victorious Healthcare Academy
Houston, TX12-2025
Certificate - Phlebotomy
Victorious Healthcare Academy
Houston, TX04.2022
High School Diploma -
The Whales Christian Academy
Houston, TX06.2016
Skills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- MS Word and Excel
- Computer Proficient
- Fast Learner
- Self-Motivated
- DOT Urine Collections
- Chain of Custody Compliance
- Specimen Handling & Documentation
- Observed Collections
- Mobile / On-Site Testing
Timeline
Receptionist
Victorious Healthcare Academy
08.2025 - Current
Inbound Agent
ADT Security
10.2023 - 02.2024
Customer Service Representative
Centauri Molina Passport Project
08.2023 - 10.2023
Customer Service Representative
Bio Air
01.2020 - 08.2023
Customer Service Agent
Alorica
06.2016 - 08.2020
Certificate - DOT Urine Specimen Collector
Victorious Healthcare Academy
Certificate - Phlebotomy
Victorious Healthcare Academy
High School Diploma -
The Whales Christian Academy